Bintel lousy service

mickkk · #1 30-11-2006, 12:05 PM

I ordered a DVD on the 22nd and my card was charged. No sign of the goods and no reply to my emails.

I was going to buy a Meade from them for Xmas if their service was any good.
It is not, so I will spend my $3000.00 elsewhere.

iceman (Mike) · #2 30-11-2006, 12:11 PM

Why don't you give them a call? It's frustrating when people don't respond to emails, but it's no reason not to give them a call.

The Melbourne shop contact details are on their website: http://www.bintelshop.com.au

ving (David) · #3 30-11-2006, 12:13 PM

like any store anywhere they have their ups and downs... have you hoped on teh telling bone for a chatter? often actually speaking to people is neglected these days for the less personal email... heck, people get dumped by sms these days!

anyhow, give them a call.

Dennis · #4 30-11-2006, 12:58 PM

Have you established that they are receiving your e-mails? I'd pick up the 'phone and speak with someone at Bintel. ISPs, spam filters, etc can block e-mails; e-mails can have the incorrect address typed in, etc. Unless that is, you are replying to an e-mail already received from Bintel.

Good luck.

Cheers

Dennis

h0ughy (David) · #5 30-11-2006, 01:15 PM

what you might find that some emails may be automatically blocked ot captured in spam tin, they probably don't look in that. Give them a call, and If I can even though its a full electronic web site, i try to call the operator of the business and confirm by telephone anyway. Go on telstra will love you for it, give them a call.

h0ughy (David) · #6 30-11-2006, 01:16 PM

Quote:

Originally Posted by Dennis

Have you established that they are receiving your e-mails? I'd pick up the 'phone and speak with someone at Bintel. ISPs, spam filters, etc can block e-mails; e-mails can have the incorrect address typed in, etc. Unless that is, you are replying to an e-mail already received from Bintel.

Good luck.

Cheers

Dennis

hey I just posted the same, sad minds think alike, (although I would love your intellect and ability)

Rodstar (Rod) · #7 30-11-2006, 01:50 PM

The Sydney office of Bintel has always offered me FIRST CLASS service. I feel very loyal to 'em. Like others have said, best to give them the benefit of the doubt, and give them a call.

leon · #8 30-11-2006, 01:56 PM

Bintel have always been very professional, and there service has always been spot on with any item that i have ever ordered.

Leon

Sausageman (Mike Boggan) · #9 30-11-2006, 05:20 PM

Well said Leon,
Something must have happened, a computer glitch or the like.
I have only ever had the most professional and excellent service from Bintel one could want.
They have always exceeded my expectations for delivery of items purchased.
Please call them asap.

Mike.

Lee · #10 30-11-2006, 06:33 PM

After a bad first experience, I gave them another chance, and have had great service since (next day delivery usually if goods in stock).

As far as spam filters go - I think shops, especially if they rely on internet/electronic orders a lot should *not* use aggressive spam filters. Filter out the bleeding obvious viagra/replica watches and backscatter, but leave the rest..... my 2c

sheeny (Al) · #11 30-11-2006, 06:55 PM

Give them a call Mick. Take it from me, relying on email's sometimes goes all pear shaped - possibly through no one's fault...

http://www.iceinspace.com.au/forum/s...light=Anttlers

http://www.iceinspace.com.au/forum/s...light=Anttlers

Al.

Phil · #12 30-11-2006, 07:08 PM

I have been using Bintel for years and they always have been very good with there sevice. I deal with there Sdyney store and i am always on the phone talking to Mick who is always willing to have a good chat. Like everyone said i would give then a ring first to see what is going on.

Grafted · #13 30-11-2006, 07:14 PM

I received my Dob from Bintel with a 26 mm Eyepiece instead of the advertised 32 mm 2inch.
I rang and told them what had happened and they Express Posted the advertised eyepiece.
I live in queensland and recieved the new eyepieced within 2 days.
My experience to date was nothing but helpful.

anthony2302749 · #14 30-11-2006, 07:33 PM

Quote:

Originally Posted by mickkk

I ordered a DVD on the 22nd and my card was charged. No sign of the goods and no reply to my emails.

I was going to buy a Meade from them for Xmas if their service was any good.
It is not, so I will spend my $3000.00 elsewhere.

Hi Mick

I am stepping outside of boundary and breaking some rules but I am sorry to hear that you have had a problem with your order. Give BINTEL Melbourne a ring tomorrow the guys there will help you out and remedy the problem.

casstony · #15 30-11-2006, 07:35 PM

Quote:

Originally Posted by Grafted

I received my Dob from Bintel with a 26 mm Eyepiece instead of the advertised 32 mm 2inch.
I rang and told them what had happened and they Express Posted the advertised eyepiece.
I live in queensland and recieved the new eyepieced within 2 days.
My experience to date was nothing but helpful.

Hmmm........I had the same experience but my request for eyepiece changeover was rejected - you must be better looking than me.

I think Bintel is aware of this thread: I just received a reply to an email order I lodged a week or so back.

spacezebra (Petra) · #16 30-11-2006, 08:00 PM

I have to agree with the comments here. My first scope was from Bintel and I cannot fault the service

. Give them a call.

Cheers Petra

Grafted · #17 30-11-2006, 08:09 PM

Quote:

Originally Posted by casstony

Hmmm........I had the same experience but my request for eyepiece changeover was rejected - you must be better looking than me.

I think Bintel is aware of this thread: I just received a reply to an email order I lodged a week or so back.

I bought from the Bintel store in Sydney.
I rang up and said that I was given the wrong eyepiece and not the advertised 32 mm 2inch. I told him I have a copy of the advertised Dobsonian Package deal and there was no mention of the 26 mm at all...
But once I sent a picture of myself..

well you said it not me

.

stephenmcnelley · #18 30-11-2006, 09:11 PM

I always telephone them first, quickly discuss and verbally confirm about the product, then finalise details by email with any purchase from the small number of astro shops i have dealt with so far, it works a treat.
A voice has a real and human impact on sales staff, it helps them memorise you and your needs, emails are not so good at this unfortunately.
Things will change though for the better hopefully.

acropolite (Phil) · #19 30-11-2006, 09:45 PM

I agree with the others, the first step should be to ring and complain if you have a problem. My experience with Bintel Sydney has been very good, on the one occasion they let me down I rang to find that my parcel had been left on the order counter and not despatched. I received the parcel the very next day express delivery.

iceman (Mike) · #20 01-12-2006, 11:50 AM

In cases like this, we often are treading a very fine line in regards to the TOS and discussions around vendors.

I have no problem with people wanting to, and being able to, discuss their experiences with vendors - both good and bad. Problems can start arising when a disgruntled person over-generalises or says untruths about a vendor, which is when the vendor would rightly want to protect their image/reputation and can lead to all sorts of other negativity, threats and so on.

Mike Smith from Bintel called me about this issue, because obviously from their point-of-view, they're concerned that a customer missed out on what they ordered and they want to help put it right. He did say however, that no emails were received and no credit card has been charged.

On behalf of Mike Smith, i'm posting his right of reply and then locking this thread.

I'd suggest that Mickkk give Bintel a call to discuss it - ask for Mike Smith personally and work out where the communication breakdown occured. I'm sure from there we'll all move on happily.

Quote:

I'm very concerned that a member of IceInSpace received less than
perfect service from Bintel.
We try to do the best we can, but we're not always perfect and occasionally we make mistakes.
The IceInSpace member ordered a copy of V5 of Starry Night Enthusiast.
We were rushed for these half-price specials!
Unfortunately Mickkk missed out and we forgot to tell him. Our fault... and we apologise.
Mickkk also said that we charged his credit card for the purchase and didn't answer his emails.
If he sends me a copy of the bank statement that shows we charged him... and copies of the emails he sent, we'll happily rush him a copy of the new Version 6 of Starry Night Enthusiast.
That's a real bargain because the new Starry Night V6 is a beauty!
Regards
Mike Smith
BINTEL