VoIP dropouts

[AstralTraveller (David)]

We had the NBN connected just before xmas - and it's FTTH! It started out going well except the phone went dead - no dial tone - every now and then. Recently the frequency of dropouts has increased and we have even had a dropout occur during a call.

The problem only affects the VoIP service; I can browse the internet while there is no dial tone. I've removed the splitter and second phone and checked my wiring. I've monitored the router via it's web interface and I cannot see any difference before and after dropouts. All the lights on the router stay green. Rebooting the router fixes the problem.

Before I spend half an hour listening to my telco's recorded 'music' can anyone enlighten me as to what is happening? If it's my problem I can fix it and if I do have to call them I'll be in a better position to get a solution if I understand the problem.

Thanks in advance.

[casstony]

We have the same issue with the NBN voip phone. Our previous home phone and separate voip phone both worked properly.

[The_bluester (Paul)]

Can you define "NBN VOIP phone"? As far as I knew if you were on FTTH the only NBN equipment is the NTU and associated battery setup if you have one. Any equipment beyond the NTU is not normally supplied by NBN, more likely your service provider.

Is the phone connected to the NTU on the phone (UNI-V) port or to your own router downstream of that?

[AstralTraveller (David)]

My phone is plugged into the router, which was supplied by my service provider.

[The_bluester (Paul)]

Any idea of what kind of logs are kept in the router? Any hints as to what is going on will most likely be in there.

[AstralTraveller (David)]

I tried looking at the logs but couldn't make head nor tail of them. If you like I can post them once I'm home - or perhaps just pm them.

thanks,
David

[The_bluester (Paul)]

Yeah, PM them to me if you like and I will see if I can make any sense of them. it depends on what is logged. Some gear logs so much inconsequential stuff that it is hard to find the useful info.

It is probably also worth googling your router model number and "VOIP dropouts" and see what you get. It may be a common issue.

[AstralTraveller (David)]

I can configure the log but it only seems to go back a couple of hours. So I need to catch it just after a dropout and, of course, it didn't drop out last night. Googling 'NetComm NF10WV VoIP dropouts' was more useful - but depressing. It was late last night before I started on the computer so I didn't read it all but it looks like there is a fair tale of woe with that router. [Sigh]