Celestron C9.25 SGT Advanced Series GoTo telescope

[KISSMAD (Bruce)]

I've setup my new Celestron C9.25 SGT Advanced Series GoTo telescope today. I turned it on and moved the telescope left and right with the arrow buttons on the hand controller. I pressed the down arrow button and the number 9 appears on the screen. I press the up arrow and nothing happens. What am I doing wrong?

[casstony]

Hi Bruce, all I can suggest is thoroughly reading the manual and following the instructions. Then if you don't get it working contact the dealer. Some of these mounts do arrive with electrical faults from new and need components to be replaced. Faults can be as simple as a bad cable, or a motor, electrical board or hand control can need replacing.

[brisen (Brian)]

Originally Posted by KISSMAD

I've setup my new Celestron C9.25 SGT Advanced Series GoTo telescope today. I turned it on and moved the telescope left and right with the arrow buttons on the hand controller. I pressed the down arrow button and the number 9 appears on the screen. I press the up arrow and nothing happens. What am I doing wrong?

I would check the connections and ensure you are getting adequate power to the mount from the power source. If it moves one way it sounds like you have adequate power, but a loose connection could cause an intermittent fault. The other issue could very well be a fault.

I had issues with my CGEM mount not moving in the RA axis about 4 months after I purchased it. It was a faulty motor control board that had to be replaced. If it doesn't work I recommend taking it back to the dealer and getting them to have a look at it. If it is a warranty job it will likely need to go to Sheldon and Hammond in Sydney for repair. I believe they do the repairs one day a week so it can take a couple of weeks to get it back. I found contacting them directly worked well in getting mine fixed.

Brian

[csb (Craig)]

I have the same mount with a c8.

The 9 is probably the slewing speed (1=slow, 9=fast). Perhaps you inadvertently hit a key, or combination and got into the slewing menu.

When I first got my telescope I found it easy to get into wrong mode/menu with the nexstar controller, esp slewing. As said previously, reading the manual is what I had to do - so I could get out of the wrong menu.

And I seem to remember some odd behaviours such as you stated - pressed down arrow and 9 was displayed, pressed up and nothing. It seems weird. But with knowledge from the manual all is well. I got my Advanced GT system about 3months ago.

[KISSMAD (Bruce)]

Thanks everyone.

I did contact Bintel but they have yet to reply.

Guess I'll read the manual to see what I can find. I did look for error messages but the only time I needed that feature, they don't have it.

[csb (Craig)]

Hi Bruce

Did you get the issue sorted?

[KISSMAD (Bruce)]

Originally Posted by csb

Hi Bruce

Did you get the issue sorted?

I've been in contact with Bintel. On Monday, I'm sending the mount, dec cable and hand controller back to them for testing.

[csb (Craig)]

Oh, an actual fault then.

[KISSMAD (Bruce)]

Originally Posted by csb

Oh, an actual fault then.

It looks that way.

It's all packaged up. Just hope it doesn't cost too much to send.

[KISSMAD (Bruce)]

I've never sent anything via courier before. I went to the only courier in town and they wouldn't send the parts as I didn't have an account with them. I said "Sorry, I didn't know" So I said "is Australia Post the only other option" She just gave me a blank look! I just left. I sent it via Australia Post on Monday and it arrived at BinTel this morning, which is the standard delivery time for Aussie Post. I thought it might take a little bit longer due to the silly season.

I receive an email from BinTel with what was the problem. The dec cable had a connection issue. When they swapped it over with a new one. The problem was still present on the dec axis. BinTel has swapped them with new parts to resolve this issue quickly.

A few minutes after getting the first email from BinTel, I receive an email from TNT saying the package will be picked up today from BinTel.

Top service from BinTel!

[Camelopardalis (Dunk)]

Good news Bruce I've always had good service from the Bintel guys.

Hopefully you'll get a chance to use your new scope soon!