Can't e-mail My Astro Shop?!

[matt]

I'm having no success at e-mailing the guys at MyAstroShop.

I'm using the address listed in their ads, ie info@myastroshop.com.au

but all I get is this returned mail message:

The original message was received at Mon, 25 Sep 2006 17:17:30 -1000
----- The following addresses had permanent fatal errors ----- <info@myastroshop.com.au>
----- Transcript of session follows ----- ... while talking to mail.myastroshop.com.au:
>>> RCPT To:<info@myastroshop.com.au>
<<< 550 <info@myastroshop.com.au>... User unknown 550 <info@myastroshop.com.au>... User unknown

I'm trying to organise a replacement V3 SynScan hand controller for my V2.05a

Anyone got any ideas what's going on

It's been like this for weeks!

[h0ughy (David)]

might be a problem, just ring Steve, I know he is around, I just bought a 6mm illuminated reticle from him

[janoskiss (Steve H)]

Why not give them a call. There is a contact phone number is on their website. But if you wait till later tonight, I'll PM you with the "real" email address.

[matt]

Cheers guys

I have been trying the phone, but it's always busy.

Business must be good.

I've always used the e-mail as a Plan B and up until recently it's worked fine.

[h0ughy (David)]

try his mobile from the web site under contacts

[EzyStyles (Eric)]

i just received an email today from steve. no problems at all. might be mail relay from your ISP. trying using a web mail service eg: gmail, hotmail etc.

[Deimos]

Originally Posted by matt

I'm having no success at e-mailing the guys at MyAstroShop.
...
It's been like this for weeks!

Hey Matt,

I exchanged no less than four e-mails with Steve via info@myastroshop.com.au on Friday. It was working no problems then.

Have you asked your ISP if they're blocking e-mails to/from the myastroshop.com.au domain yet?

It's also interesting that the SMTP error is reported to be coming from mail.myastroshop.com.au - that server isn't listed in their MX records, ala:

>nslookup -timeout=10 -type=mx myastroshop.com.au
Server:  dns.iinet.net.au
Address:  203.0.178.191

Non-authoritative answer:
myastroshop.com.au      MX preference = 0, mail exchanger = smtp.secureserver.net
myastroshop.com.au      MX preference = 10, mail exchanger = mailstore1.secureserver.net

myastroshop.com.au      nameserver = WSC2.JOMAX.net
myastroshop.com.au      nameserver = WSC1.JOMAX.net
smtp.secureserver.net   internet address = 64.202.166.12
mailstore1.secureserver.net     internet address = 64.202.166.11

I'd recommend trying to phone him with the numbers listed on his Contacts Page.

Good luck,
Deimos.

[janoskiss (Steve H)]

Matt, I've tried emailing Steve M at MAS at a different address and I'm getting the same bounce message as you, so there is definitely something amiss at their end. Phone is your only option it would seem.

[acropolite (Phil)]

Steve, unlike some other dealers, either answers his phone or rings back shortly after you leave a message, I suggest you try the dog & bone...

[33South (Chris)]

Seems OK now, I sent Steve an email last night and got a response about 10pm.