Ok so this is my first post

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I have been reading astronomy forums for a couple of months now, while I decided which telescope to buy (I must say this was quite difficult because the reviews do not always agree). Forum-wise, and for what I read, I thought this was the best southern-hemisphere forum out there.
As for the equipment, I chose the one in my price range and with the least negative reviews (that I found

): a Celestron Advanced VX mount with an 8" Edge HD OTA. I also bought a few Luminos and Omni eyepieces, an LPR filter and T-ring and adapter for my camera.
Now that I've been out a few nights, I'm really happy with it. Goto is very precise when alignment is good and the mount is very stable. I previously had one of those 1000x refractors. Needless to say, I almost lost my interest in astronomy because of this scope.
Anyway, last night I tried for the first time to use the all-star polar alignment. Here's where my luck ran out. It won't work ... or it may just be my ignorance
at work. This is what's happening: I go to a star (not near the celestial pole, nor upward or too close to the east or west). Next, the scope moves away and again toward the star and asks me to center it. I do this and press align. This is where the hand controls "syncs" to this star. Then, it says everything is ok to start with polar alignment and asks to press enter. When I do this, the telescope is supposed to move away and then back but not all the way. This is where I'm supposed to move the scope in alt and/or az manually (without the control) to re-center the star.
But in this last step, the mount moves waaay too much and ends up completely somewhere else. The mount is roughly pointing south (at least as precisely as I can do it with a compass), leveled and the latitude is set to my observing site's latitude.
After reading a bit, I found that the hand control calculates the error after the first alignment (not the polar alignment, the other one). This can be displayed in the hand control. When I do this it says the error in polar alignment is 99º in az and like 40º in alt.
This is impossible. I may be a newbie but I can't be missing the south by that much... Maybe I'm forgetting something?
Any help is appreciated.
Sorry for the long post