Not Happy with Anttlers Optical

sheeny (Al) · #1 19-09-2006, 05:38 PM

I'm a pretty patient, tolerant sort of guy... but sometimes things just get pushed to where enough is enough.

Back in March I ordered some T thread extension tubes from Anttlers Optics. I received the receipt for my order on March 17.

I get to April 20 and start to wonder where they are and how's it going... you know so I send an email off to Anttlers.

On April 22nd I get an email back saying:

<quote>
Dear Alan,
We are looking into this matter. We will get back with you ASAP. we are very sorry for the delay.

Sincerely,

Andrea

Anttlers Optics
</quote>

Fair enough. On the 23rd I receive:
<quote>
Dear Al,

I have been working on your order and we are having a difficult time with our supplier of this product, in fact we are having so many problems with them that we are discontinuing their products and taking them off our website. I am going to have to give you a refund. I am so sorry about this. Can you send us a receipt ID of your paypal payment and we can give you your refund today. Once again we are sorry.

Sincerely,

Andrea

Anttlers Optics

</quote>
It's all still OK at this point.... except that that's the last contact I've had from them, and still no refund or extension tubes!

I have sent emails to them on April 23, April 25, May 1, May 17 and again today (September 19).

The requested receipt ID was included in my original query on April 20, and it has been supplied again on April 25, May 1, May 17 and today.

$65.76 AUD is not a huge amount of money, but it's the principle of the thing...

I'm not impressed. I've kept my mouth shut long enough I think. If I don;t get a satisfactory response from my latest email, I feel I might just have to start doing what most disgruntled customers do - actively advise other potential customers against them. I'm not there yet, don't get me wrong. I'll happily post retraction if I get satisfaction either way, but leaving the facts to speak for themselves.

Al.

janoskiss (Steve H) · #2 19-09-2006, 06:04 PM

Never heard of Anttlers Optics, but I would not trust a dealer that cannot spell their own name.

RB (Andrew) · #3 19-09-2006, 06:22 PM

You're a patient man Al.
Moreso than I'd be if I was in that situation.

ving (David) · #4 19-09-2006, 07:22 PM

anttlers, put ya fingers out!

iceman (Mike) · #5 19-09-2006, 07:25 PM

More patient than me too, Al! Hope it gets resolved.

h0ughy (David) · #6 19-09-2006, 07:30 PM

whre are they on the web, lets all email them about the same item

RB (Andrew) · #7 19-09-2006, 07:40 PM

Quote:

Originally Posted by h0ughy

lets all email them about the same item

Yeah and we can all wear funny hats and say we belong to the buffalo club like Fred and Barney.

h0ughy (David) · #8 19-09-2006, 07:55 PM

Quote:

Originally Posted by Rocket Boy

Yeah and we can all wear funny hats and say we belong to the buffalo club like Fred and Barney.

Andrew Rubble and Dave Flintstone!

Seriously this is far too long. I have been waiting for some threaded rings too from centre.net.au but they are not in stock yet. so I too have to wait but not as long as you. You should ask fora discount, or full refund or better still tell them that the international community will take notice once it has been spread on the net they cant deliver and are uncooperative!

casstony · #9 19-09-2006, 08:15 PM

Thanks for the report Al. I like to hear of bad and good experiences as a guide to where to buy from.

Antlers advertises on http://www.geckooptical.com/index.html for those that haven't heard of them.

Tony

netwolf · #10 19-09-2006, 09:08 PM

Al, how the heck did you mange to be that paitent, i would have been sending emails every day at the least.

May be Michael from Geckooptical could help you out, he is a nice guy to deal with. And he has a long standing relationship with Antlers.

Regards

Astroman (Andrew Wall) · #11 19-09-2006, 09:20 PM

Or get onto consumer affairs

iluvsaturn (Garth) · #12 20-09-2006, 04:17 PM

I have had dealings with them as well and frankly I would not trust them as far as I could spit.

sheeny (Al) · #13 20-09-2006, 04:38 PM

My last email was read today:

<quote>
Your message
To: 'SCOTT ANTTILA'
Subject: RE: Order Delivery Info Request
Sent: 19/09/2006 5:06 PM
was read on 20/09/2006 12:45 AM.
</quote>

I'm just waiting for a reply...

Al.

GrahamL · #14 20-09-2006, 08:21 PM

Thats a pity Al .. one thing about the net .. buisnesses that give bad or in your case no service can't squirm out of scrutiny by a lot of potential customers ..I'd right off the $60 and give them a call on the phone .. its not that expensive .

janoskiss (Steve H) · #15 20-09-2006, 10:14 PM

Al, email sent.

Sending you PM in a few minutes.

EzyStyles (Eric) · #16 20-09-2006, 10:58 PM

thanks for the warning. i was actually about to order some stuff off them. they are advertised on gecko.

johnno · #17 21-09-2006, 02:23 AM

Around about now,
I'd be ready to bite someone on the leg,the whole 5'2" of me.

That's very bad customer relations,
I have heard of this crowd,but to be honest,nothing detrimental until now,
I do know Gecko Optical sell's on Ebay,and I think he is pretty much ok.

Regards.
John

sheeny (Al) · #18 25-09-2006, 04:44 PM

I've just sent another email to Anttlers. I also intend to ring them in the morning - it's night time now. The guts of my email as follows:

Quote:

Dear Scott,

It is now 6 days since my last email, which I note you have read, and not responded to.

I am also aware that you have corresponded with Mr Steve H about this matter, yet you seem unwilling or unable to correspond with me. I am aware of the contents of your correspondence with Steve and it is contradictory to the contents of the last received correspondence from your company (enclosed below).

In the enclosed email (below) Andrea advised that I would be given a refund. This is the last correspondence I have received from your company despite emails from me on:
April 25, May 1, May 17 and May 19.

I would be happy to receive either the T thread extension tubes as ordered, or a refund. If the T thread adapter tubes are not available, a refund would do nicely thank you. I enclose herewith a copy of the Paypal receipt:

I've edited out the detail...

Quote:

The refund can be paid to me directly using Paypal at this email address (edited). If this not acceptable, please contact me during Monday September 26, 2006 your time to negotiate a preferred method of payment. I am leaving on holidays on Wednesday my time so will be unable to respond for some time after that. I look forward to receiving my refund by the time I return from leave if not before.

If I do not receive a refund or at least some correspondence such that we may resolve this matter, I shall have to conclude that you have no intention of giving me a refund and have unlawfully deceived me of fund, and I shall have to take action on the matter.

I look forward to your reply at your earliest possible convenience,

Yours Sincerely,

Alan Sheehan.

Wait and see...

Al.

ving (David) · #19 25-09-2006, 04:59 PM

its all you can do Al. best of luck

netwolf · #20 25-09-2006, 05:00 PM

Good on ya Al, you tell em mate. No one should put up with that length of delay or unresponisveness. I hope it works out for you.

Regards