Opposite East Pack Bank

[Karls48 (Karl)]

Opposite East Pack
I have been customer of this bank for about thirty years. As matter of fact I started banking with them when it was called Bank of NSW and I worked there. I had three home loans with them and done all my general banking with them.
Lately they started to peeve me off. First, couple years ago, when I was buying new car I tried to windrow cash $8000 from my account. I was told that I have to give them 2 days notice to be able to withdraw such a large????? sum. The branch is located in major West Fields shopping centre. Then $200 AT\M deposit went missing. It took ages to credit it to my account. Then this morning I wanted to deposit $121 of coins I had found with metal detector. On about 70% of nickel coins the nickel coating was gone and some “gold” coins had some discoloration. On all of the coins denomination, year of issue and country of issue was easy readable. None of the coins was damaged in any way except lost of nickel coating. Lady teller looked on the lot and told me told me that they do not accept “rusty” coins. When I told her that it is still legal tender she looked blank and went to consult with branch manager. After about 10 minutes she returned and told me to try to spend it in the shops. If a shop will not accept it, they will not accept. I have pointed out to her that they are the bank not a shop and Royal Mint advice about discoloured or corroded coins is to deposit it in your bank. She then disappeared for an other 15 minutes and come back with suggestion that they will weight the coins, send it to Reserve bank and pay me scrap metal value of the coins. When I objected to this I was told that this is their policy and if I don’t like it – tough luck basically -get lost.
Dejected but convinced that the coins should have they face value, I passed the other bank – Which Bank. Lady teller apologised that she cannot pass the coins thru coin sorting machine and weighted all the coins. Total was $ 120.75 which is understandable due to loss of nickel coating..
I’m now facing nightmare of transferring all my accounts to the Commonwealth Bank as the other bank lost my confidence.`

[Larryp (Laurie)]

I used t have some accounts with Westpac years ago, but had problems with them. Same with ANZ.
Been with CBA for many years now and never any problems-they are always willing to sort things out.

[pmrid (Peter)]

I had a similar experience with the same Bank and took considerable pleasure in closing all my accounts. But they got the last laugh. I had a credit in a credit card due to a refund having recently been credited. The teller wouldn't just close it down and give me the balance in cash. He had to transfer the balance to my savings account and in order to do that had to charge me a transaction fee of 4 or 5 dollars. So they got in the last punch after all.
Peter

[Stardrifter_WA]

Originally Posted by Larryp

I used t have some accounts with Westpac years ago, but had problems with them. Same with ANZ.
Been with CBA for many years now and never any problems-they are always willing to sort things out.

Me too, CBA has always been great to me as well. I used to be with WP, but found them difficult to deal with.

[multiweb (Marc)]

In the end I think all the banks are the same. It all depends on how helpful the staff is that you communicate with on the day. It varies from branch to branch. Other than that they're like telcos. You move from one bad service to a worse service.

[LewisM]

Disagree Marc. Suncorp has not had a single issue for us. EVER. In QLD and WA, various branches, telephone banking, insurance etc. So much so we have all our banking, insurance, term deposits, super annuation etc with them. They are a VERY friendly banking institution.

Westpac on the other hand...only ever had one worse bank, and that was ANZ. ANZ managed to balls-up EVERYTHING of ours they touched. Westpac decided - for no reason apparent at the time - to freeze one of my accounts. They later admitted their error, 10 days later. The same day they released it, I withdrew all $600,000 I had invested and put it into Suncorp investments, where it continues to grow.

Heck, BOQ even clears cheques for me INSTANTLY with no waiting period.

[Kunama]

I just stuff the cash into my mattress, then just grab a handful whenever something of interest crops up on IIS classifieds.



actually we are with ANZ but will be changing to Which Bank in the near future.

[Davi5678 (Dave)]

Bank MECU

[ourkind (Carlos)]

Originally Posted by LewisM

Disagree Marc. Suncorp has not had a single issue for us. EVER. In QLD and WA, various branches, telephone banking, insurance etc. So much so we have all our banking, insurance, term deposits, super annuation etc with them. They are a VERY friendly banking institution.

Westpac on the other hand...only ever had one worse bank, and that was ANZ. ANZ managed to balls-up EVERYTHING of ours they touched. Westpac decided - for no reason apparent at the time - to freeze one of my accounts. They later admitted their error, 10 days later. The same day they released it, I withdrew all $600,000 I had invested and put it into Suncorp investments, where it continues to grow.

Heck, BOQ even clears cheques for me INSTANTLY with no waiting period.

Suncorp might be great until you leave QLD. Try banking with Suncorp while you live in SA or WA ... 1 Suncorp Branch in the whole of WA

[LewisM]

Crlos, I lived in WA for 3 years, and used Suncorp. Not sure now, but when we were there, there were at least 5 branches, one very close to us (semi-rural). Never a problem.

EDIT: just checked - 13 branches in WA (not just ATM's), but only 1 in SA

[ourkind (Carlos)]

Originally Posted by LewisM

Crlos, I lived in WA for 3 years, and used Suncorp. Not sure now, but when we were there, there were at least 5 branches, one very close to us (semi-rural). Never a problem.

EDIT: just checked - 13 branches in WA (not just ATM's), but only 1 in SA

Yep I stand corrected. And 1 in Tassy. Nevertheless not very handy for the generation that still like to walk into a bank.