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I think that expecting a reply to an e-mail from a company that's struggling is optimistic. And would we prefer them to delay the mag even longer just so they can sort through e-mails and apologise for the delay?
I agree that it's not the best customer service, but if you already ackowledge that this mag is operating against stiff competition with limited resources, then perhaps we need to make some allowances.
As for e-mails, they are the worst way to try and deal with a complaint. How many e-mails do we all receive every day at work and home? I know I struggle to read them all, let alone respond to all of them.
I see this happen with my staff every day: they send off an e-mail asking for something and then they put it out of their mind, assuming that the recipient will (a) receive their e-mail, (b) read their e-mail, and (c) action their request within a reasonable timescale. In many cases, a two-minute phone call would have got the desired response.
Maybe it's particularly disappointing because the astronomical vendors in this country respond to e-mails the next day, and we've become accustomed to this level of service...
But I also agree with the general consensus that I never know when the next issue will hit the shelves, and I'd rather read a local mag, especially one that has so many contributions from IIS members.
Morton
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