hi Jay,
Make sure you read this
http://www.iceinspace.com.au/63-498-0-0-1-0.html and also make sure your handset firmware has been updated (some versions can be really buggy). (if you have a version 3 handset check this page
http://www.skywatcher.com/downloads.php?cat=49 )
If no one comes to your aid (sorry mate I'm on the other side of the Bay) you could join up with an astro society and get help there
http://asv.org.au/
Cheers
Russ