BYEOS Website-Trapped myself in silly situation. Help!

[w0mbat]

Hi,
I am a licenced user of BYEOS Premium Edition. I wanted to upgrade to the latest version and so went to the website and was redirected to the new O'Telescope site. I eventually worked out that I had to register and did so. During the registration process I was told I would receive a confirmation email within ten minutes. This email did not arrive. I waited around 24 hours and then thought I would try to log in anyway and it worked. Managed to post etc so all OK I thought. The next day I went back and could no longer log in! So I assumed I had made some dumb mistake and tried password recovery. This appeared to work and again I was told I would receive an email with more log in details. This email also has never arrived.
At the bottom of the "How to Upgrade" instructions there is a small contact link for use if still having trouble. I had been able to use this earlier before I realised I had to register. Now that I am registered I am told to "use the forum for all support" because it recognises my email address. In other words, my registered email address is correct. So why did I not get the registration and log in detail emails???
As far as I can see there is now no way for me to communicate my problems to Guylain. So I am stuck.
Any ideas? Anyone know of a direct way of contacting Guylain?
I have lots of experience with various forums and I am as certain as any mere mortal can be that I did not do anything stupid.
What can I do?
Regards to all
Ian

[rustigsmed]

Hi Ian,

did you see this screen?
http://www.otelescope.com/index.php?app=nexus&module=support&section=new

Rusty

[w0mbat]

Hi Rusty,
No I had not seen that screen. However I just tried it and I get the same message. ie " There is an account registered to this email address. If you have an account please log in to post support request".
So I still have the same issue.
Thanks for trying
Ian

[rustigsmed]

no worries, Guylain has posted on IIS before you might be able to search for threads on byeos to find his user name. then send a PM or he may have his email there also ...

[Kunama]

Guylain has a username here : guyroch
you can email him via his profile page here in IIS

[w0mbat]

Thanks Rusty and Matt. I will try that.
Ian

[JoelyE95]

I had great success emailing him at support@otelescope.com with my username issues.

Joel

[guyroch]

As pointed out you can use the webform to get in touch with me.

You can also send a direct email to support@otelescope.com.

Since you already have a BYE license, you can also reply to the email you received your initial license key in :)

In the bottom right corner of my website, www.otelescope.com (http://www.otelescope.com), you will also see an info@otelescope.com and a Canadian telephone number.

Multiples way to get in touch with me... including posting a question here, it seemed to work too as several others did respond to your call for help.

In any case, were you able to upgrade?

Guylain

[guyroch]

That is actually the absolute best way to get it touch with me. I check that inbox several times a day.

The support forum (http://www.otelescope.com/index.php?/index) on the o'telescope web site is a even better for faster replies if you have an account on my forum. I'm almost always logged in on the forum and will read every threads.

Regards,

Guylain

[w0mbat]

Hello Guylain,
No I have not been able to upgrade because I cannot log in. I am unable to renew my password because the log in detail email does not arrive. I tried to use the contact links on the webpage but they won't work because my email address is recognised as having an account. I am not trying to criticise anyone. I genuinely could not see how to resolve this.
I still need your help.
Regards
Ian