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  #1  
Old 15-11-2006, 08:53 PM
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Doctor Lee Andrews makes a house call.

Well I dont know that Lee Andrews is a doctor but he cured my "wanties" .
Well a day of confusion but all is well that ends well. I set out to buy an eq6 and a pair of 20 x 80 binos .
As you all know my loyalty is with Bintel as when I bought my 12inch from them Mrs. Smith would not let me take it home on the train an insisted on driving me home to my father’s home in Cheltenham which I thought was just the pinnacle of service.
My Son needed me to work on a particular matter that frankly I was best suited to do. I asked him to organize the details I showed him the pages in the Sky and Space setting out the names of Bintel and Andrews’s communications.
I asked him to call Bintel and tell Mr. Smith I would take the mount and don’t worry about the dimensions. I had rung Mr. Smith to get an idea of the size of the boxes so I could work out if I could manage it on the train..well as my Son offered me his campervan to take the mount home I was not worried about how big it was anymore..
And further that he ring Andrews Communications to organize the binos (20 x 80 triplet) to be postd here.
After I had finished my task (and that’s another story) I asked him how everything went he said fine they are going to drop the mount in for you and the binos are in the mail.
So I thought... that lovely Mrs Smith how nice she remembered me and I will see her again.
So I was out the front playing with my camera taking some shots to post showing you all the bush setting here. A man came into the frame just as I took a shot of the steep drive.
It was Lee Andrews ??? whats he doing here???
My Son had ordered the mount from Andrews Communications and Mr Lee Andrews was here to deliver it in person. Wow . I always held the view that Andrews Communications was a mail order place. I have purchased stuff from them and always liked their prompt service in getting stuff to me at Tabulam.
I walked down the drive and helped Lee carry up two boxes containing the EQ6 into the house .
Well it seems I have regarded Andrews Communications unfairly. This is unbelievable service as it mustta been around 7-00pm .
My Son organized it very well and managed to get the binos to be sent in the mail. When Lee realized that there was more to the order he was confused as well but we looked at the sky and agree that I would be waiting until the weekend for it to clear anyways. He would make sure when he got into the office that they would be here by Friday.
Lee is a very nice man and was very interesting to talk to mainly about the 16 inch coming soon. He has seen it in the flesh as they say and is very impressed with its solidness and overall appeal. Can’t wait until they are here they sound terrific.
I hope all at Bintel understand .
Thanks also to my Son for all your help and without the confusion I never would have realized that Andrews Communication was anymore than a mail order organization. I hope I have not changed Lee’s career into that of a courier now that you know this story.
Can not wait to help him up the drive with the 16 inch however .
I post a photo of a very nice man slipping into my field of view and a very nice mount set up in my lounge room..more about the mount later it is a magnificent thing to behold .
What a day...AND I met a lady lawyer who leaves everyone for dead in that profession .
alex
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  #2  
Old 15-11-2006, 09:05 PM
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ballaratdragons (Ken)
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That is so cool Alex. Bet you were suprised!

The mount looks superb
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  #3  
Old 15-11-2006, 09:07 PM
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Well Alexander, you have done well with Mr Andrews, shame he dosn't show such customer service to all his customers.

Cheers Leon
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  #4  
Old 15-11-2006, 09:36 PM
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janoskiss (Steve H)
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How does that saying go? "all of the people some of the time, some of the people all of the time, but not all of the people all of the time." ...
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Old 15-11-2006, 09:44 PM
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Well Said Steve.
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  #6  
Old 15-11-2006, 10:12 PM
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Maybe I am just easy to please.
Being looking this mount over it is great, there is a polar scope which I did not hink they had
alex
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  #7  
Old 15-11-2006, 10:14 PM
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I find that if you treat people with respect you tend to get it back. I guess my Son spoke nicely.
alex
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  #8  
Old 15-11-2006, 10:31 PM
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Alex i treated him with the greatest, respect, it was he and his staff that abused me. and i will never trade with that establisment again, they are just totally rude people.
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  #9  
Old 15-11-2006, 11:05 PM
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I cant argue with that I dont know the facts.
I cant think why they should be rude to a customer it does not makes sence to rub people up the wrong way.
Still I take people the way I find them and he seemed a very reasonable man.
I am not fooled easily with a background such as I have I think I am a fair judge of character and people generally maybe it was just one of those days.
The good thing is you can vote with your feet as they say and you have no doubt. I cant preach to you along the lines that if you cant say something good about someone then say nothing as I would be the first to get up someone and tell them straight to their face what I though so as I said I doont know the facts other than the ones before me. I am sorry you did not get the wonderful service that I did cause it was excellent I thought.
I will let you know if I run into anything dont worry about that.
alex
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  #10  
Old 15-11-2006, 11:33 PM
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Hi Alex
I believe if you have something to say, be game enough to put your name to it.

I did, they stuffed up, I replied in a very nice way, because people can make mistakes.

I rang them, and spoke to them about the problem, they were exceptionally rude and basically told me i was and old idiot who really didn't know what i was doing.

I wore that, so i wrote to them, in a nice manner, they sent my letter back with the letter corrected, and comma's, and full stops in the right places.

These people and there staff are .....................end of story

So Alex, They were very wrong.

Cheers leon

Last edited by leon; 15-11-2006 at 11:55 PM.
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  #11  
Old 15-11-2006, 11:55 PM
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xelasnave
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Thanks for filling me in Leon I will keep my eyes open there is no excuse for rudeness it is an old saying overlooked these days.
The customer is always right
Staff can errode a businesses good will with silly actions such as you describe.
But its their loss they wont get your custom and that hits where it hurts most.
Thank you for taking the time to let me know of your experience.
I am sorry to open old wounds for you but as you can appreciate I am one very happy fella as no doubt anyone would be given my happy experience today not withstanding the dam cloud cover ... will I ever get to use my new gear I am a wondering.
Clear skies and best wishes
alex
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  #12  
Old 16-11-2006, 12:03 AM
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jjjnettie (Jeanette)
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You've gotta be happy with that Alex.
Have fun with your new toys.
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  #13  
Old 16-11-2006, 01:08 AM
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Quote:
Originally Posted by jjjnettie
You've gotta be happy with that Alex.
Have fun with your new toys.
Thanks for your good wishes I hope everyone has had a great day.
alex
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  #14  
Old 16-11-2006, 01:53 AM
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janoskiss (Steve H)
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Luck of the draw. Number of people have said similar things to say about Bintel Sydney, re a rude person answering the phone.

I don't like dealers full stop. I just want everything to fall in my lap when I want it without having to go through dealers and especially without having to open my wallet. Is that too much to ask in our world of freedom, democracy, and so forth?
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  #15  
Old 16-11-2006, 01:56 AM
johnno
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Hi Alex,

Your new mount looks great,
and like you I have allways found Lee,HIMSELF,to be very helpful,

I once ordered a pair of Saxon 15x70 binoculars off him,and very quickly they arrived,Unfortunately they were 11x70,s,in a 15x70,s box.

Again Lee,organised a very quick replacement,saying,send the 11's back when the correct ones arrive,I thought that was a very trusting attitude,and STILL,respect him for his trust,in me.

Unfortunately,the 15x70's,were waaay out of collimation when they arrived,so I sent them back,and kept the 11x's,I just could not be bothered with all the explainations again.

I have dealt since with Lee,buying an ED 80,and its great,
But I have to say,Talking with some of his staff,leaves me,Less than Impressed.

If you can talk to Lee,Himself.Fine,


I now only deal with A.O.E

I find their help,and service Brilliant.

Regards.John
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  #16  
Old 16-11-2006, 06:03 AM
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iceman (Mike)
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Nice mount, Alex! How much did it set you back? I'm in the market for an EQ6 or two myself.
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  #17  
Old 16-11-2006, 09:19 AM
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Thanks for all of that .
I have run a legal office and a real estate office and things happen.
You have people who love you and those who hate you. I have slipped up on service and how it happens it is hard to say. I never ever took anyone down but I have made mistakes.. admitting them and moving on is the only policy. I have refunded deposits from my own pocket cause people alegded I had got them excited and hard sold them... I did not have to do that no one does that but I bet when they tell the story they left that part out and said what a terrible person I was.. I undersatnd that it never worried me I did those things for my feeling of myself not pressure from them.
But I think there are only two contenders for the top service award and you all can guess who they are in my book.
My Son's office for example are real tryers but they do things that need revision..which is something I am taking care of as I am now removed enough from the action to see things from the clients view point..and its the little things listing them shows me that so small but we can improve ..they result from not getting into the clients reality and dealing with their world not your own.
I am embarrassed to admit I paid full price Mike..$2199-00 I think Bintel was higher but I was not going to beat them down because of the previous service. The binos again full price $199.
But the cost to me was two months in the bush living on boiled rice, baked beans and dry cheese to save the cash.
Mike I doubt if Lee could deliver a mount to you at Gosford but I could probably get my Son to drop it off for you ..His office is at Beecroft but he now lives at Avoca that could help with freight cause they must cost heaps to transport given their weight.
Looking this thing over it is better than I imagined the RA turns like a the wheel on a push bike.and it is so solid I dont think I will worry about pier mounting it. It looks like a Tacky Jap mount..when I paint the black AR white no one will know the difference.
best wishes to all and peace to all men and ladies and all living things
I love the whole world and my mount
alex
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  #18  
Old 16-11-2006, 09:37 AM
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ving (David)
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LOL at alex and leon...

look, if you find a business of any type that doesnt have bad days then i bet they are pretty darn rich... i doubt you will find any tho
absolutely every business has it ups and downs. its just a fact of life.

some might wax lyrical about bintel, but i have had problems there (not that i have held it against them mind you). if you are that interested in my bintel problem PM me.... I havent had any problems with andrews however. i ordered a heq5 from them, the payment should go in today. lee is going to personally deliver it to me when that payment goes thru.

thanks for the pic alex. i know what to look for when he gets to my place now
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  #19  
Old 16-11-2006, 09:53 PM
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h0ughy (David)
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Quote:
Originally Posted by iceman
Nice mount, Alex! How much did it set you back? I'm in the market for an EQ6 or two myself.


AHEM!!! point taken Mike just cause I have 2

Last edited by h0ughy; 16-11-2006 at 10:28 PM.
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  #20  
Old 16-11-2006, 09:57 PM
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xelasnave
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Well could you explain what I am missing?????
alex
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