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Old 02-08-2021, 02:08 PM
Dennis
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PixInsight update error message

Hello

When I tried to update PI from the Resources Menu I get the following error message:

https://pixinsight.com/update-eph/1.8.8-8/ Network error: Failed to connect to pixinsight.com port 443: Timed out


This is on a Win10 Pro 64 PC with all the MS updates and patches applied.

Has anyone else encountered this error and successfully fixed it?

Thanks

Dennis

EDIT:
I checked and the above entries are already in my Update Repositories and I am logged into my Account.
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Last edited by Dennis; 02-08-2021 at 02:47 PM.
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  #2  
Old 02-08-2021, 02:55 PM
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multiweb (Marc)
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Happened to me last night same OS. It was a very large file in the latest update package that timed out. Try again at a different time when their server is not so busy and it should eventually make it through.
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Old 02-08-2021, 03:09 PM
Dennis
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Quote:
Originally Posted by multiweb View Post
Happened to me last night same OS. It was a very large file in the latest update package that timed out. Try again at a different time when their server is not so busy and it should eventually make it through.
Thanks Marc, I just joined the PI Forum but I am now required to wait for 24 hours for approval to post to make sure that I am not some nefarious person with malicious intent....

I did disable TLS 1.2 etc. in Internet Options Dialogue in Win 10 then ran the update again and received a message saying that no updates were available.

I then re-enabled the TLS settings and ran the PI update again but then got the same original 443 timeout error message.

Cheers

Dennis
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Old 03-08-2021, 02:59 PM
Dennis
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Quote:
Originally Posted by multiweb View Post
Happened to me last night same OS. It was a very large file in the latest update package that timed out. Try again at a different time when their server is not so busy and it should eventually make it through.
Hi Marc

Just tried to update again and received the same error message.

Any luck your end?

Cheers

Dennis
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  #5  
Old 03-08-2021, 04:45 PM
AnakChan (Sean)
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It's been a problem for me for the past 36 hrs at least too. Only very occasionally it worked (nothing to update) but most of the time it times out.

Been trying to do a little debugging :-

sean@iMacPro ~ % traceroute pixinsight.com
traceroute to pixinsight.com (173.247.255.223), 64 hops max, 52 byte packets
1 dsldevice (<secret!>) 7.368 ms 7.391 ms 1.956 ms
2 <secret!>.tpgi.com.au (<secret!>) 3.961 ms 4.269 ms 2.996 ms
3 <secret!>.tpgi.com.au (<secret!>) 3.444 ms 3.703 ms 4.179 ms
4 per-apt-stg-crt1-be10.tpgi.com.au (203.219.58.177) 49.735 ms 50.255 ms 50.083 ms
5 sin-eqx-aye-int1-hu-0-0-0-20.tpg.com.au (203.219.107.114) 50.485 ms 50.232 ms 50.945 ms
6 hutchcity21-10g.hkix.net (123.255.90.193) 86.060 ms 86.188 ms 86.118 ms
7 218.189.5.42 (218.189.5.42) 107.701 ms 89.528 ms 95.549 ms
8 * d1-2-224-143-118-on-nets.com (118.143.224.2) 232.349 ms
d1-26-224-143-118-on-nets.com (118.143.224.26) 248.470 ms
9 218.189.5.129 (218.189.5.129) 231.280 ms
218.189.5.161 (218.189.5.161) 232.221 ms
218.189.5.129 (218.189.5.129) 231.376 ms
10 206.72.210.135.any2ix.coresite.com (206.72.210.135) 680.943 ms 351.804 ms *
11 * * *
12 * po10-dc1-core-1.corporatecolo.com (74.124.220.129) 243.057 ms 223.649 ms
13 * * tge4-1-dc1-core-1.corporatecolo.com (66.117.1.86) 224.219 ms
14 csw3.lax1.inmotionhosting.com (198.46.92.2) 224.732 ms 232.888 ms 229.630 ms
15 csw4.lax1.inmotionhosting.com (198.46.92.3) 225.707 ms * 234.575 ms
16 * * csw1.lax1.inmotionhosting.com (198.46.92.26) 224.993 ms
17 alpha.pixinsight.com (173.247.255.223) 225.526 ms 234.854 ms 226.943 ms
sean@iMacPro ~ % telnet pixinsight.com 443
Trying 173.247.255.223...
Connected to pixinsight.com.
Escape character is '^]'.
help
Connection closed by foreign host.

Traceroute today is a little faster than yesterday telnetting to that IP at port 443, it is responding at least.
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  #6  
Old 03-08-2021, 06:25 PM
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RobF (Rob)
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Maybe update includes some photometric/astrometric databases for PCC? They're pretty big and servers seem quite variable night to night as to download speeds.
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  #7  
Old 03-08-2021, 07:09 PM
Dennis
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Thanks for the feedback guys, I still haven't received my clearance to post on the PI Forums yet, after more than 24 hours since registering.

Cheers

Dennis
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  #8  
Old 04-08-2021, 08:01 AM
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multiweb (Marc)
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Quote:
Originally Posted by Dennis View Post
Hi Marc

Just tried to update again and received the same error message.

Any luck your end?

Cheers

Dennis
Yeah installed it no problem. If the issue persits try uninstall PI and do a fresh install.
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  #9  
Old 04-08-2021, 09:31 AM
Dennis
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Thanks guys - it worked this morning.

Cheers

Dennis
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