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  #21  
Old 09-12-2008, 01:15 PM
neversommer (Pascal)
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There is only one problem.They do not have a phone number to be contacted on only a email to be contacted on .Which is not good so they just might not respond to my email at all i believe...
Look I am gonna get myself either way a better one..the 2 ones from ebay are a no brand name and I dont wanna make that mistake again...Celestron you said is a good brand..it comes with software an ok tripod and so forth and erecting eyepiece if I can remember.
2 Year warranty sounds good 2..I mean its not a 150mm its not a 203mm ..its a 127..and for a few months it will do the job..If I wanna see further i just buy additional lenses right?
Heck I am new..I love space.I believe in aliens ..I love PLANETS and I love to see Saturn,Saturn Is my planet since I was a child..Yes I could spend more then 500 aud on a telescope I dont have money issues,but I wanna start with of good build quality..perfect lenses and good performance.

Once I wanna go further I will talk again..but all i want to see is our system.I dont mind buying the celestron and some nice extra lenses and filters...

We all started once small..I just wanna get a good quality product I can trust and have fun with,because I will spend christmas on my own.I just wanna discover the space
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  #22  
Old 09-12-2008, 01:26 PM
Ian Robinson
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Originally Posted by neversommer View Post
There is only one problem.They do not have a phone number to be contacted on only a email to be contacted on .Which is not good so they just might not respond to my email at all i believe...
Look I am gonna get myself either way a better one..the 2 ones from ebay are a no brand name and I dont wanna make that mistake again...Celestron you said is a good brand..it comes with software an ok tripod and so forth and erecting eyepiece if I can remember.
2 Year warranty sounds good 2..I mean its not a 150mm its not a 203mm ..its a 127..and for a few months it will do the job..If I wanna see further i just buy additional lenses right?
Heck I am new..I love space.I believe in aliens ..I love PLANETS and I love to see Saturn,Saturn Is my planet since I was a child..Yes I could spend more then 500 aud on a telescope I dont have money issues,but I wanna start with of good build quality..perfect lenses and good performance.

Once I wanna go further I will talk again..but all i want to see is our system.I dont mind buying the celestron and some nice extra lenses and filters...

We all started once small..I just wanna get a good quality product I can trust and have fun with,because I will spend christmas on my own.I just wanna discover the space

If you used Paypal lodge a formal complaint if you hear back from within 24hrs.

At the same time if you used a credit card - contact your issuing financial instution (bank, building society, credit union what have you) and tell them the product sold was misrepresented . unuseable and not fit for use and demand the transaction be reversed (give the seller 24hrs then hit them with the big iron crow bar via the card issuer - that's guaranteed to get their attention and your money back).

You have every right a full refund inside the cool off period and since teh product was not properly described and was defective on delivery

http://www.docep.wa.gov.au/ConsumerProtection/
http://www.choice.com.au/viewArticle...aspx?id=103739

Don't just send it back to them without knowing they are reversing the transaction. You could wind up out of pocket for the scope , the shipping costs both ways , and without anything to show for it except a very red face and an empty pocket.

No contact phone number on the seller's site would have rang warning alarms very loud for me IMMEDIATELY - I wouldn't have gone there . Check the invoice that came with the telescope , the info should be there.

Last edited by Ian Robinson; 09-12-2008 at 01:46 PM.
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  #23  
Old 09-12-2008, 01:31 PM
neversommer (Pascal)
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Originally Posted by Ian Robinson View Post
If you used Paypal lodge a formal complaint if you hear from within 24hrs.
At the same time if you used a credit card - contact your issuing financial instution (bank, building society, credit union what have you) and tell them the product sold was misrepresented . unuseable and not fit for use and demand the transaction be reversed (give the seller 24hrs then hit them with the big iron crow bar via the card issuer - that's guaranteed to get their attention and your money back.
I have used Bpay for this,not sure if there is something I can do..But what do you think of the rest for what I was stating about the celestron and the extra lenses Ian?Would that be going ok?

I just want a good feeling when I am buying the celestron thats all with then some extra lensesa and good quality.
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  #24  
Old 09-12-2008, 01:55 PM
Ian Robinson
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I have used Bpay for this,not sure if there is something I can do..But what do you think of the rest for what I was stating about the celestron and the extra lenses Ian?Would that be going ok?

I just want a good feeling when I am buying the celestron thats all with then some extra lensesa and good quality.
Celestron will be OK. Big well known and respected brand.

The extra stuff will be easily bought and shipped with your new scope if you go that way with any specialist telescope shop or dealer. They can probably slip the extra eyepiece and the barlow you order into the box with the telescope and mount and tripod and this way keep the shipping cheap. I'd ask about that , the shop may so happy to get your sale they could throw them in cheap as an incentive to get the sale. Best to call them on the blower and talk it over with them so close to Xmas , as they'll be snowed under with emails I expect.

BPay is like electronic cash - I use it all the time when phone banking to pay bills. Contact who ever the savings account is with and ask for the transaction reversed as before if you don't hear back from the vendor inside 24 hrs,.
Quote:
Do charge-backs apply for BPAY payments made from a credit card account?

Some credit cards allow you to receive a refund if you do not receive goods or services you have paid for using their credit card. This facility is not available for BPAY payments sourced from a credit card account. You should contact your financial institution for terms and conditions.
from http://www.bpay.com.au/consumers/bpa..._qa.aspx#qa146
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  #25  
Old 09-12-2008, 02:29 PM
neversommer (Pascal)
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I check on that with those links you have been given me for the telescopes but their prices are a bit high for me if you ask me as similar telescope from celestron costs on that website almost 120aud more then in dick smith.

I dont have a credit card only a savings account...and the account is going over me..
so who do i need to get in touch with about this?
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  #26  
Old 09-12-2008, 02:40 PM
Ian Robinson
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Originally Posted by neversommer View Post
I check on that with those links you have been given me for the telescopes but their prices are a bit high for me if you ask me as similar telescope from celestron costs on that website almost 120aud more then in dick smith.

I dont have a credit card only a savings account...and the account is going over me..
so who do i need to get in touch with about this?
OK , so long as the scope isn't a return and has a defect - I'd risk DS. But I'd give them a chance to price match or beat the price at DS first, 120AUD is better in your wollet than a dealers' account , it could go towards those extras you want .
DS has a returns policy and shouldn't be an problem if it's got problems.


Your financial instution - ask at the counter perhaps. Take all your reciepts and printouts of all emails (between you and the vendor) with you. That's what the staff are there for.

These shonky traders really are cutting their own throats. Bad news about sellers travels fast.
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  #27  
Old 09-12-2008, 02:53 PM
neversommer (Pascal)
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Originally Posted by Ian Robinson View Post
OK , so long as the scope isn't a return and has a defect - I'd risk DS. But I'd give them a chance to price match or beat the price at DS first, 120AUD is better in your wollet than a dealers' account , it could go towards those extras you want .
DS has a returns policy and shouldn't be an problem if it's got problems.


Your financial instution - ask at the counter perhaps. Take all your reciepts and printouts of all emails (between you and the vendor) with you. That's what the staff are there for.

These shonky traders really are cutting their own throats. Bad news about sellers travels fast.
And what do you mean with DS? I mean it has no defect as we both know so i should go to bankwest which is the bank I am using and tell them my situation that I have received the item but it is not what has been described and I havent heard from them in return as they dont have an number to call only email and they dont wanna reply for returns ?

I have the receipt and everything.Would that be the best way of telling them what is going on ?
And need to know what you mean with DS

Cheers
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  #28  
Old 09-12-2008, 03:19 PM
Ian Robinson
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Originally Posted by neversommer View Post
And what do you mean with DS? I mean it has no defect as we both know so i should go to bankwest which is the bank I am using and tell them my situation that I have received the item but it is not what has been described and I havent heard from them in return as they dont have an number to call only email and they dont wanna reply for returns ?

I have the receipt and everything.Would that be the best way of telling them what is going on ?
And need to know what you mean with DS

Cheers
Dick Smith = DS

Yes and Yes - I'd take the matter up with bankwest , in person since you really want this all sorted before Xmas. Bankwest has a lot more firepower than you do and their customer assistance people can and will contact the vendor , and if he's uncontactable by them or via his bank , his accounts will be killed and freezed and the transaction reversed is so far as you are concerned if they agree you've been diddled, it then becomes their problem recovering the money or they'll simply write it off (and claim on their insurance).
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  #29  
Old 09-12-2008, 03:29 PM
neversommer (Pascal)
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Originally Posted by Ian Robinson View Post
Dick Smith = DS

Yes and Yes - I'd take the matter up with bankwest , in person since you really want this all sorted before Xmas. Bankwest has a lot more firepower than you do and their customer assistance people can and will contact the vendor , and if he's uncontactable, they'll kill and free his accounts and reverse the transaction if they agree you've been diddled.

Wow DS=Dick smith...Ah well I am at work atm and the work load is so heavy I am having problem concetrating and looking on all 3 monitors by th problems we are having oh gosh..I am IT support at western power...
My head is about to blow ...
Ok I will check with bankwest tomorrow at lunch time in person to see wether they can help me,the transaction wasnt to far off so hopefully should be good..Can bankwest just take the money out of their bank account and put it back into mine ?

Ian a few links for good lenses to buy?
They are universal right?

I went into DS on my lunch brake and something i dont understand it says the focal lenth is 1000mm which would be 100cm in length...but it isnt even that long..its shorten then mine and mine is 900mm..how does that work out?By the way..The quality is heaps better on the celestron one.
I hope to push DS with the price a bit..and if so wether i can spend that money into some lenses.

But good ones that are worth it.
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  #30  
Old 09-12-2008, 03:52 PM
Ian Robinson
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Originally Posted by neversommer View Post
Wow DS=Dick smith...Ah well I am at work atm and the work load is so heavy I am having problem concetrating and looking on all 3 monitors by th problems we are having oh gosh..I am IT support at western power...
My head is about to blow ...
Ok I will check with bankwest tomorrow at lunch time in person to see wether they can help me,the transaction wasnt to far off so hopefully should be good..Can bankwest just take the money out of their bank account and put it back into mine ?
They just reverse it electronically , to all intents and purposes you get your money back.

They then recover or write it off behind the scenes - no longer your problem by then.

Quote:
Ian a few links for good lenses to buy?
see links and drill down there are stacks of eyepieces and barlows and whatnots. Ranging from cheap as chips to mortgage your wife-kids-mum-dad and home to buy types.
Quote:
They are universal right?
if you have a 2" focusor it will accept all 1.25" and 2" accessories.
If you have a 1.25" focusor - all 1.25" accessories fit.

Quote:
I went into DS on my lunch brake and something i dont understand it says the focal lenth is 1000mm which would be 100cm in length...but it isnt even that long..its shorten then mine and mine is 900mm..how does that work out?By the way..The quality is heaps better on the celestron one.
I hope to push DS with the price a bit..and if so wether i can spend that money into some lenses.

But good ones that are worth it.
That's because the light travels down to the parabolic main mirror gets reflected in a focused beam to the secondary (teh elliptical shaped flat mirror) and then out through the focusor . see picture .... that's why the tube is shorter than the 1000mm focal length. see picture attached
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File Type: doc rays.doc (19.0 KB, 19 views)
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  #31  
Old 09-12-2008, 04:12 PM
neversommer (Pascal)
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Hi Ian
Well you gave me so much information its just awesome..
First of all wanna thank you for that.
So even though the actual length is smaller it does not mean i cant look further then with this one i allready have right? Its the aperture size which makes out the difference isnt it?

I will have a look at the lenses as well ..I didnt check but the size of the celestron for the lenses do you know what size I need so i can write it down for me?

That would be great.And tomorrow i will talk to bankwest about this..I am sure they can help me..So just tell them about that I didnt receive what was in the described it should be and that I cant contact them and they dont want to give any statement about this is that correct?
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  #32  
Old 09-12-2008, 04:22 PM
Ian Robinson
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Originally Posted by neversommer View Post
Hi Ian
Well you gave me so much information its just awesome..
First of all wanna thank you for that.
So even though the actual length is smaller it does not mean i cant look further then with this one i allready have right? Its the aperture size which makes out the difference isnt it?
aperture is key . more is aways better.

Quote:
I will have a look at the lenses as well ..I didnt check but the size of the celestron for the lenses do you know what size I need so i can write it down for me?
something like a 10mm and maybe a 24mm or 30mm fl eyepiece + a nice 2x barlow will get you going pretty well and give you lots of scope - plossyls aren't a bad start . Eyepieces are one those things where can work out costing a real fortune. Some here think nothing of spending several hundred dollars on a single eyepiece !!! and they have thousands of dollars worth of them .

Quote:
That would be great.And tomorrow i will talk to bankwest about this..I am sure they can help me..So just tell them about that I didnt receive what was in the described it should be and that I cant contact them and they dont want to give any statement about this is that correct?
Sounds like a plan - stress not fit for purpose and deceptively advertised , and if the vendor fails to respond inside 24hrs , that you've done everything humanly possible to get satisfaction and a refund from the vendor to no avail.

Some vendors no longer want to know you once they've got your money , they think twice when their bank phones them for a please explain .
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  #33  
Old 09-12-2008, 05:04 PM
neversommer (Pascal)
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Ok I have printed out all documents from the vendor such as:

-The order number with all details such as the item,the price,the mailing address the whole lot etc.
-The Bpay confirmation payment from my bank over internet banking
-The email I have send of yesterday about the return for a wrongly described product with the email details on it.
-The Email from them about the order on the way with details
-The email from them aboutr the order is in process and the date and time of it.


Funny enough that they have received my money on a sunday????

So that is all the detail and should be enough hopefully for bankwest to do something about that.

What do you reckon Ian?
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  #34  
Old 09-12-2008, 05:51 PM
Ian Robinson
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Originally Posted by neversommer View Post
Ok I have printed out all documents from the vendor such as:

-The order number with all details such as the item,the price,the mailing address the whole lot etc.
-The Bpay confirmation payment from my bank over internet banking
-The email I have send of yesterday about the return for a wrongly described product with the email details on it.
-The Email from them about the order on the way with details
-The email from them aboutr the order is in process and the date and time of it.


Funny enough that they have received my money on a sunday????

So that is all the detail and should be enough hopefully for bankwest to do something about that.

What do you reckon Ian?
No printed invoice in the box , or on the outside of it ? Check for it . That will help too .

Might be phone number on it.
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  #35  
Old 09-12-2008, 05:58 PM
neversommer (Pascal)
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I have checked the box there is nothing there except my address details and from who its coming from but no telephone number what so ever.

But the details I have should be enough shouldnt it?
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  #36  
Old 09-12-2008, 07:21 PM
Lyinxz
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Hi neversommer,

If i were you I would just throw the thing under your bed, save up maybe 400 or so and buy a nice 8" dob!!!

And hey the best thing out of it, you learn something - you get what you pay for unfortently!


Cheers,
Ash
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  #37  
Old 09-12-2008, 07:34 PM
Ian Robinson
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I have checked the box there is nothing there except my address details and from who its coming from but no telephone number what so ever.

But the details I have should be enough shouldnt it?
It'll have to be . Strange they don't provide a phone number or return address on the invoice - sounds very very shady to me .
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  #38  
Old 09-12-2008, 09:13 PM
neversommer (Pascal)
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It'll have to be . Strange they don't provide a phone number or return address on the invoice - sounds very very shady to me .
Ok there is a EPost Parcel sticker on the side of the box it came but there is no invoice inside the only thing it says there is the address of the company which is a P.O Box address in Springvale Victoria,on the main side it says asia australia so meaning the telescope must have been deliver from china or something.

But there is no phone number to contact anyone only email.

Tomorrow I hope bankwest can help me..But giving up I will not and putting it under my bed..I paid for it and its my right to get what I paid for.

So yeah I decided to get the celestron this thursday in dick smith and will see wether I can push the price down a bit.



Gonna watch the moon tonight though.
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  #39  
Old 09-12-2008, 09:24 PM
Ian Robinson
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Originally Posted by neversommer View Post
Ok there is a EPost Parcel sticker on the side of the box it came but there is no invoice inside the only thing it says there is the address of the company which is a P.O Box address in Springvale Victoria,on the main side it says asia australia so meaning the telescope must have been deliver from china or something.

But there is no phone number to contact anyone only email.

Tomorrow I hope bankwest can help me..But giving up I will not and putting it under my bed..I paid for it and its my right to get what I paid for.

So yeah I decided to get the celestron this thursday in dick smith and will see wether I can push the price down a bit.



Gonna watch the moon tonight though.
Wonder if Springvale Victoria PO will give the phone number of who ever owns the PO Box ???
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  #40  
Old 09-12-2008, 09:28 PM
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Does this Celestron Powerseeker scope have a built in barlow (ie the Jones-Bird design) ? If so I'm not sure whether I'd be buying it..
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