4 GB"s gone in three days

[Regulus (Trevor)]

Leon I was happy to see that Telstra gave u back the 4GBs inadvertently used.
Sounds like an OS upgrade but also if it has Navigation software it may have downloaded the maps.
Mine (Navigon) downloaded the NZealand maps (450MB) on start up and I had to then get the Australian ones. Weird how a Nav program couldn't tell I was in Tasmania. All up that was 1GB gone.
I think backing up to you computer or a USB drive is the safest option in terms of preserving your Internet allowance, although I have found cloud storage useful at times (Dropbox) and use it on my Netbook/tablet/PC and phone I don't try to maintain a full system back up because the cost would be steep interms of upload/download. Anyway access info backed up to USB is faster.

Luck with it, they seem like a nice gizmo.

Trevor

[Screwdriverone (Chris)]

Originally Posted by leon

Telstra gave us back all the usage for the month for free,

AHEM, am I the only one who saw this pearler from Leon???? EDIT: nope, seems Trevor beat me to the punch....

How the fudge did you wangle that Leon? Are you a major shareholder or something????

I must say, after working for a number of Telstra dealers over the years, most of the time, this sort of generosity only seems to occur with Enterprise & Corporate clients who spend north of $1Million a year on Telstra services......

If something has changed at Telstra whereby a customer service shakedown has happened, then I am very glad this is the case....kudos to Telstra for fixing this up for Leon, well done!

Glad you got the data allowance back Leon and you are sorting out the iPad, enjoy....

Cheers

Chris

[LewisM]

I have found Telstra usually willing to do such things - I was hacked for a month once, guy ran me up to a $2000 bill!!! (I was on no throttling, unlimited, but with a specified agreed GB limit). Telstra agreed with me, and only made me pay $250 of the $2000 which I felt fair.

Same with Virgin with me. I had a faulty mobile that would send a message every 3 minutes to the same number for 12 days straight! My bill was something like $620 for one month. They were going to charge me the full amount. I asked for a complete transcript, and after discovering this, and sending me a copy, they completely waivered payment for the month, and sent me a new phone.

Westnet is my service provider now for 5 years. They are nothing short of brilliant in every single way. Never had an issue we could not resolve, and tech service is superb, always.

I cannot say anything positive about another big telco starting with O, so I won't say anything at all

[Larryp (Laurie)]

My son, when he turned 18 several years ago, bought a mobile phone on a contract with Telstra. Ran up a bill of around $1300 the first month! I called Telstra and told them he could not pay and I would have to, and that I had read the riot act to him. They reduced the bill to just over $200, but told me if it happened again, they would not reduce it-needless to say, I was very appreciative!