I am not price shopping - I am following up on ordered and paid for goods. Every time a stated milestone passes, I send another email, but the responses were taking longer and the explanations were getting shorter until it just ...stopped.
My point I suppose is that if it is going to take a month, then say so, don't say a couple of days, because I will be emailing if I don't hear anything after 3 days.
I don't think for a second I have been ripped off or anything and I can understand being busy, but I am getting the clear impression my eargerness to get my items is annoying him. Like with any hobby it should be understandable that the customer is eagerly anticipating delivery.
It is not a AUS/OS thing, it seems to happen anywhere and it is very, very annoying...
Quote:
Originally Posted by PCH
Adrian (et al)
I fully understand your point of view. Most people who price shop for something will also think the same. But as an ex business owner, I can tell you that you could literally spend all day answering peoples' price enquiries and then not have time to get your actual work done.
I'd say that generally speaking, when people 'price shop', it pretty much isn't worth the business owners time responding, since the chance of that business being cheapest, and therefore actually getting to sell the item, is quite slim.
They are far better off behind the counter building relationships with actual customers face to face so that those customers then value the service offered and don't just judge on price alone.
Hope this helps  |
sadness.
