Foxtel Telstra Internet - Page 2

killswitch (Edison) · #21 01-03-2016, 08:35 PM

Can you post your modem stats? (SNR, Line Attenuation, Sync rate)

04Stefan07 (Stefan) · #22 02-03-2016, 07:15 AM

Quote:

Originally Posted by killswitch

Can you post your modem stats? (SNR, Line Attenuation, Sync rate)

Where do I find that?

The internet is fine now but it's 7:15. Surely Telstra need to fix the issue with peak internet traffic!

killswitch (Edison) · #23 02-03-2016, 09:11 AM

If you log into the modem you will find these stats and it will tell you the quality of your line to the exchange.

But from the sounds of it, its a congestion issue. You might need for the NBN to come, if it ever does...

I got the NBN a couple of months ago and im getting 94mbps down/38 up. I can watch my home CCTV from work at full quality. Neat stuff.

04Stefan07 (Stefan) · #24 02-03-2016, 09:23 AM

Quote:

Originally Posted by killswitch

If you log into the modem you will find these stats and it will tell you the quality of your line to the exchange.

But from the sounds of it, its a congestion issue. You might need for the NBN to come, if it ever does...

I got the NBN a couple of months ago and im getting 94mbps down/38 up. I can watch my home CCTV from work at full quality. Neat stuff.

NBN is like 3 years away from my area. I might switch back to TPG.

multiweb (Marc) · #25 02-03-2016, 09:28 AM

Quote:

Originally Posted by 04Stefan07

NBN is like 3 years away from my area. I might switch back to TPG.

My area is in a black spot. I'm surrounded by NBN but no go here.

I can see the house across the road getting it. We're still on 2.5/3Mb/s on a good day if it hasn't rained and the joiner boxes are relatively dry.

Mind you I pay full ADSL2+ business with Telstra. Doesn't make any faster though.

I hear the NBN is plagued with Netflix and other crap so by the time we get it my ADSL line might still be faster.

BeanerSA (Paul) · #26 02-03-2016, 10:50 AM

Quote:

Originally Posted by PCH

But Peter, wouldn't Adam still be using the same hardware etc that Telstra use. So regardless of who your ISP is, the service is still using exactly the same wires with the same bandwidth limitation all the way to the exchange.

What I mean is that you mention Telstra bandwidth being inadequate. But your signal is still going down the same over-crowded Telstra wires even when you're with Adam!

Have I got that right? I'm not the world's most techy, so I'm probably missing some important concept here

Yes and No.

Yes: If the ISP you are signed with does not have their own equipment in the exchange, or does not have any free ports on their own equipment, then you will just be connected to a Telstra port. This is a wholesale agreement between Telstra and the ISP. Telstra bills the ISP, and your ISP bills you.

No: In most cases, an ISP has their own equipment (a DSLAM) installed in the exchange, and when you sign up with them, your connection at the exchange end is 'looped' onto your ISPs DSLAM. From this point, you are on your ISP's own network. If that ISP has sufficient 'backhaul', to service it's own customers, then you will notice very little slowdown at peak times.

Because the whole thing has a lack of investment, Telstra tends to be oversubscribed, and doesn't provide sufficient backhaul.

Linkies
http://www.iinet.net.au/iinetwork/ds...tallation.html
https://whirlpool.net.au/wiki/backhaul
http://www.telecomabc.com/c/contention-ratio.html

PCH (Paul) · #27 02-03-2016, 12:14 PM

Quote:

Originally Posted by BeanerSA

Yes and No.

Yes: If the ISP you are signed with does not have their own equipment in the exchange, or does not have any free ports on their own equipment, then you will just be connected to a Telstra port. This is a wholesale agreement between Telstra and the ISP. Telstra bills the ISP, and your ISP bills you.

No: In most cases, an ISP has their own equipment (a DSLAM) installed in the exchange, and when you sign up with them, your connection at the exchange end is 'looped' onto your ISPs DSLAM. From this point, you are on your ISP's own network. If that ISP has sufficient 'backhaul', to service it's own customers, then you will notice very little slowdown at peak times.

Because the whole thing has a lack of investment, Telstra tends to be oversubscribed, and doesn't provide sufficient backhaul.

Linkies
http://www.iinet.net.au/iinetwork/ds...tallation.html
https://whirlpool.net.au/wiki/backhaul
http://www.telecomabc.com/c/contention-ratio.html

Thanks Paul, I didn't know any of that. Very interesting

FlashDrive (Poppy) · #28 03-03-2016, 08:31 AM

Quote:

Originally Posted by Exfso

I will NEVER use Telstra again for Internet, they are totally shonky and told me all sorts of blatant lies...

Absolutely right .... they'll give you all the ' spin ' ...take your money and when an issue arises, they ' run ' for cover and hope you will go away.

Biggest ' rip off ' merchants and Liars I have EVER come across.

I learnt my lesson many,many years ago ( been a decade or more now )

Harsh Word ....I think Not.

Col....

The_bluester (Paul) · #29 03-03-2016, 10:22 AM

Quote:

Originally Posted by PCH

But Peter, wouldn't Adam still be using the same hardware etc that Telstra use. So regardless of who your ISP is, the service is still using exactly the same wires with the same bandwidth limitation all the way to the exchange.

What I mean is that you mention Telstra bandwidth being inadequate. But your signal is still going down the same over-crowded Telstra wires even when you're with Adam!

Have I got that right? I'm not the world's most techy, so I'm probably missing some important concept here

That is a case of maybe, but maybe not. The same copper line will be used (Obviously) but it may or may not be the same DSLAM in the exchange (DSL Access Multiplexer) it depends on who Adan is leasing capacity from or if they have their own DSLAM. Even if they are leasing the connection from Telstra, they may have provisioned more backhaul per user from the exchange into their own network. It really depends on where the bottleneck is.

One thing always worth checking with ADSL is your line sync speed according to your modem. If you have a great sync speed (and not a massive error count) but Speedtest.net says you are slow, then it is likely a backhaul issue. If your speed drops off predictably in peak times it is probably backhaul. If it is poor all the time it is likely your line speed is low.

That is one of the issues with the NBN architecture , the NBN component of your connectivity (At least on fibre and fixed wireless) is completely transparent to the user. We have speed issues on our fixed wireless service in peak times (Ever since the arrival of Netflix actually) but there is very little I can do to prove it, NBN say nothing is wrong with their gear and the RSP say they have loads of capacity into the POI and I have no way to independently test which claim is wrong. If you do a traceroute on my service to a test address (Say Google's DNS servers, 8.8.8.8) you see my router then the next returned ping is from my RSP's equipment in the Bendigo POI, 100KM and at least 6 hops being invisible to me.

Renato1 (Renato) · #30 05-03-2016, 12:31 PM

I've had ADSL2+ since moving in here four years ago, and the speed has always gone down between 6pm and 9pm. Netflix can sometimes struggle a bit at that time, even though I have it set at low quality. At other times I have no problem with Netflix or Foxtel catch-up.

That said, I used to have Optusnet Cable at my old place in Noble Park, and I prefer my ADSL2+ to it, despite the 6pm hiccup.

With Optusnet cable, downloads through all my browsers were always choked at around 50kbs. To get around that choke and get the ultra-fast download speeds, I would have to use an internet download manager (I used a program called Internet Download Manager).

But I've never observed any such browser speed choking since going to ADSL2+. I have had wifi speed issues, but that turned out to be a fault in the computer. The best speed results always come from using ethernet cable.
Regards,
Renato

P.S. The NBN is coming here soon, and the Telstra rep who rang me said that if I signed with Telstra, I'd get the full speed - that the service provided by other operators would be choked. Which seemed kind of strange to me. But I signed with Telstra anyway, as I wanted to keep my email addresses.

DJT (David) · #31 05-03-2016, 12:46 PM

Quote:

Originally Posted by FlashDrive

Absolutely right .... they'll give you all the ' spin ' ...take your money and when an issue arises, they ' run ' for cover and hope you will go away.

Biggest ' rip off ' merchants and Liars I have EVER come across.

I learnt my lesson many,many years ago ( been a decade or more now )

Harsh Word ....I think Not.

Col....

Not having a pop but just a share of one experience we had.

We had a stroke of luck resolving a speed issue when a friend of ours who works for Telstra logged a call on an app the employees have have which enables them to log issues their friends are having with Telstra service whilst we were bending her ear in the pub one night.

We had a largely good experience with lots of feedback and emails during trouble shooting, were sent a new modem twice because they lost the first in shipping..(hence largely) and we are up to 25mbs from about 3..

Make friends with a Telstra employee, there's still a few left. Mind you, their prepaid dongle service is a bit of a rip off.

inertia8 (Australia) · #32 05-03-2016, 12:50 PM

I've had cable for the past 15yrs or so and am dreading when NBN gets here. As mentioned above, see if you can switch to cable Stefan.

I won't mention my connection speed as it might be upsetting.

Larryp (Laurie) · #33 05-03-2016, 02:09 PM

I have been with Telstra for many years and never have a problem with their service.
Recently I had a problem with frequent drop-outs on my ADSL-2, so I called them-they checked the line while I was on the phone and they said there was a problem-booked a date and time for a technician to come out-about 1 week.
He came right on time, found the problem and fixed it and told me my internet was now 6 times faster, and it sure is!
I have always found their BigPond technical help very good, too.

Exfso (Peter) · #34 05-03-2016, 04:30 PM

Laurie, that sort of service is as rare as rocking horse poo from Telstra.

FlashDrive (Poppy) · #35 05-03-2016, 08:20 PM

Quote:

Originally Posted by DJT

Not having a pop but just a share of one experience we had.

We had a stroke of luck resolving a speed issue when a friend of ours who works for Telstra logged a call on an app the employees have have which enables them to log issues their friends are having with Telstra service whilst we were bending her ear in the pub one night.

We had a largely good experience with lots of feedback and emails during trouble shooting, were sent a new modem twice because they lost the first in shipping..(hence largely) and we are up to 25mbs from about 3..

Make friends with a Telstra employee, there's still a few left. Mind you, their prepaid dongle service is a bit of a rip off.

Glad you had a ' better ' response ' than I did .... tried several times to get their attention.... their always right as far as they were concerned.
I had proof it was contrary to what they found ... they dismissed it out of hand and basically left me ' hanging ' with no good outcome.

This was about 10 - 15 years ago .... but if any one ' bites ' me ... they'll never ever get a chance to do it again.

I'm the ' customer ' ... and I have the money they want .... I had the last laugh on this ..... I went elsewhere.

Bet I'm not ' Robinson Crusoe ' when it comes to Telstra.

NEVER BEEN BACK .....

Col.....

inertia8 (Australia) · #36 05-03-2016, 11:41 PM

I find the friendly folks on the whirlpool forums helpful with telstra issues. I wasnt getting my full speed entitlement and they gave me the magic words to make the consultant on the line do what was necessary!

Neutronstar (T) · #37 06-03-2016, 12:20 PM

With anyone on ADSL don't think NBN is a panacea to fix all your speed problems. I have intermittent lag issues at times. Sure its more stable but lag seems to come and go. Often a power reset of all the equipment seems to fix it for a while, but not always. I have NBN fibre to the house. I think there is still some tweaking going on.

Also, when I signed for NBN they didn't show up for 4 appointments for the installs (plural). A vague apology each time and then they re-scheduled just to miss the next one. I think they over queue up the install guys and if they lag it just pushes down the schedule queue. I lost quite some work hours over that. The install appointments were only as accurate as either morning or afternoon.

The latest change with my ISP also is, if I want a plan change my ISP is taking away unmetered traffic like, Netflix, Xbox games and ABC iView etc.
Sure they are upping the data allowance but I read this to mean the unmetered traffic is becoming a problem. Read: Netflix.

Renato1 (Renato) · #38 06-03-2016, 09:29 PM

Quote:

Originally Posted by Neutronstar

With anyone on ADSL don't think NBN is a panacea to fix all your speed problems. I have intermittent lag issues at times. Sure its more stable but lag seems to come and go. Often a power reset of all the equipment seems to fix it for a while, but not always. I have NBN fibre to the house. I think there is still some tweaking going on.

Also, when I signed for NBN they didn't show up for 4 appointments for the installs (plural). A vague apology each time and then they re-scheduled just to miss the next one. I think they over queue up the install guys and if they lag it just pushes down the schedule queue. I lost quite some work hours over that. The install appointments were only as accurate as either morning or afternoon.

The latest change with my ISP also is, if I want a plan change my ISP is taking away unmetered traffic like, Netflix, Xbox games and ABC iView etc.
Sure they are upping the data allowance but I read this to mean the unmetered traffic is becoming a problem. Read: Netflix.

How is your phone service on the NBN?
My friends complain that if there is any type of delay in entering the numbers they immediately get an error message that the number doesn't exist, and then they have a hard time extricating themselves from it despite hanging up the phone. They say it drives them batty.

As for the data allowance, I now have 500Gbyte a month, and I'm lucky to use 40Gbytes a month. though I might be able to get to 100Gbytes (or 200) if I up the quality on Netflix.
Regards,
Renato

Neutronstar (T) · #39 08-03-2016, 12:42 PM

Quote:

Originally Posted by Renato1

How is your phone service on the NBN?
My friends complain that if there is any type of delay in entering the numbers they immediately get an error message that the number doesn't exist, and then they have a hard time extricating themselves from it despite hanging up the phone. They say it drives them batty.

As for the data allowance, I now have 500Gbyte a month, and I'm lucky to use 40Gbytes a month. though I might be able to get to 100Gbytes (or 200) if I up the quality on Netflix.
Regards,
Renato

I moved the number to a VOIP service with the ISP (Internode) when the NBN cut over. It has been fine but only gets low usage with often only short calls. I bought a Gigaset C610IP handset which was rated as one of the best on Whirlpool forums for VOIP use. Its like a 1999 Nokia to use but reliable in making and taking calls.

300Gb is normally heaps more than enough for us except when the kids are home on holidays and eat though the lot with Youtube. Add to this some PS4 downloads and we ran out in January. Time to go for a walk.

Renato1 (Renato) · #40 10-03-2016, 05:04 AM

Quote:

Originally Posted by Neutronstar

I moved the number to a VOIP service with the ISP (Internode) when the NBN cut over. It has been fine but only gets low usage with often only short calls. I bought a Gigaset C610IP handset which was rated as one of the best on Whirlpool forums for VOIP use. Its like a 1999 Nokia to use but reliable in making and taking calls.

300Gb is normally heaps more than enough for us except when the kids are home on holidays and eat though the lot with Youtube. Add to this some PS4 downloads and we ran out in January. Time to go for a walk.

Thanks for that information. I was unaware of such handsets, which is good to know if we have problems with our current phones.
Regards,
Renato