ICEINSPACE
|
Moon Phase
CURRENT MOON
Waning Crescent 21.1%
|
|
16-01-2006, 06:11 PM
|
 |
Stoogemaster
|
|
Join Date: Nov 2004
Location: Preston, Melb, Vic
Posts: 184
|
|
|
BINTEL service
People are always very quick to complain to a shop if the service is bad, but no one seems to think it necessary to comment if the service is great. I was just down at BINTEL in Melbourne ordering a Meade Lightbridge 12" and I was treated to a Coffee (Real not instant), a bisket, and a good chat. For anyone in Melbourne BINTEL is the way to go. Great service, Great products, Great Prices!
|
16-01-2006, 06:13 PM
|
 |
Registered User
|
|
Join Date: Jan 2005
Location: Sale, VIC
Posts: 6,033
|
|
|
|
16-01-2006, 09:21 PM
|
 |
The 'DRAGON MAN'
|
|
Join Date: Jan 2005
Location: In the Dark at Snake Valley, Victoria
Posts: 14,412
|
|
Quote:
|
Originally Posted by astrogeek
but no one seems to think it necessary to comment if the service is great.
|
No-one!!! Bit of a bold statement there Geek!
Whenever I get good service I ALWAYS mention it to the staff person involved, and on some occasions I have rang the company and mentioned the excellent service I recieved from their employee. I also recommend to others by word of mouth.
As we are in an asto site, an astro example: When my 12" dob arrived from Andrews I rang him to let him know it arrived in one piece and thanked him for the assistance he gave me. Then I emailed a letter of thanks. I also placed good feedback in here for him.
I quite happily do this for anyone that gives me good service and will continue to do so. Fish & Chip shops, supermarkets, car yards, etc.
I know several other people who do the same. So, it's not a matter of 'no-one' doing it. Maybe just no-one you know.
|
16-01-2006, 09:27 PM
|
 |
Planet photographer
|
|
Join Date: May 2005
Location: Bundaberg
Posts: 8,819
|
|
|
I know of a few threads in here related to Bintel's service.
|
16-01-2006, 09:37 PM
|
|
The 'DRAGON MAN'
|
|
Join Date: Jan 2005
Location: In the Dark at Snake Valley, Victoria
Posts: 14,412
|
|
|
Yep, and I have read many, many, many, many, many, many good comments about other suppliers too in here.
Don't know where the 'No-one' comes into it!
|
16-01-2006, 09:59 PM
|
|
Registered User
|
|
Join Date: Jan 2005
Location: Sale, VIC
Posts: 6,033
|
|
Quote:
|
Originally Posted by ballaratdragons
Yep, and I have read many, many, many, many, many, many good comments about other suppliers too in here.
Don't know where the 'No-one' comes into it!
|
Well maybe not no-one, but it is true that there is always more fuss made about someone being mistreated (or someone who feels they've been mistreated) by a dealer. I remember a 200+ post long thread being deleted not so long ago because a dealer was threatening legal action. You'd never see that kind of attention being paid to posts about having received good service. But that's the way it is. A disaster story will always attract more attention than a good news story.
|
16-01-2006, 10:08 PM
|
|
The 'DRAGON MAN'
|
|
Join Date: Jan 2005
Location: In the Dark at Snake Valley, Victoria
Posts: 14,412
|
|
Human Nature Steve! Sad isn't it. At least those that get good service let us know.
Get bad service and we are 'Bombarded' with complaint stories 
|
16-01-2006, 10:48 PM
|
|
Stoogemaster
|
|
Join Date: Nov 2004
Location: Preston, Melb, Vic
Posts: 184
|
|
More often than not you hear the bad stories. Good to see that people here also give positive feedback 
|
16-01-2006, 11:00 PM
|
 |
Evolution in action.
|
|
Join Date: Oct 2005
Location: Sheffield Tasmania
Posts: 108
|
|
|
I have not bought anything of Bintel (yet), BUT (and thats a big but babe!) I was really impressed with the response I got from them when I made a purchasing enquiry about a Meade ET125AT/PE I was considering at the time. They were the only timely, comprehensive email response I received from several (who shall remain nameless) enquiries I sent out. I followed this up with a 'phone call which was answered by a courteous, knowlegeable person (sorry I can't remember his name) who offered great advise. I was impressed.
After copious amounts of procrastination I decided on a "dob with a gob" and ordered a GS 12" from Andrews. The only reason I didn't buy from Bintel was because I feel I know enough not to need the level of prep that Bintel put in before shipping the scope. (Plus Andrews freight from Sydney to Tas was much cheaper) I decided to take the punt and put the money I saved into aperture and EP's and bought from Andrews. If I were the cautious type I would have paid the extra and bought from Bintel because of the professional way I was dealt with by them.
|
16-01-2006, 11:46 PM
|
|
Registered User
|
|
Join Date: Jan 2005
Location: Sale, VIC
Posts: 6,033
|
|
Quote:
|
Originally Posted by lost_in_space
I have not bought anything of Bintel (yet), BUT (and thats a big but babe!) I was really impressed with the response I got from them when I made a purchasing enquiry about a Meade ET125AT/PE I was considering at the time.
|
I had a similar experience with Aquila Optical (AOE, www.aoe.com.au). I pestered them about telescopes and accessories, email after email, and they answered every query in detail without pressuring me to buy anything. (and I didn't buy anything. much later I bought some minor accessories.)
AOE and Bintel are the two standout dealers in my experience so far. Although I had more limited experience with Frontier Optics ( www.frontieroptics.com), I found them (Daniel in particular) excellent too.
|
17-01-2006, 12:00 AM
|
 |
1300 THESKY
|
|
Join Date: Dec 2004
Location: Cairns Qld
Posts: 2,405
|
|
|
Fantastic to hear all these good news stories !
A business with good service & best prices, there is a winning combination !
|
17-01-2006, 12:56 PM
|
 |
~Dust bunny breeder~
|
|
Join Date: Nov 2004
Location: The town of campbells
Posts: 12,359
|
|
I like hearing good stories like this
every shop has thier ups and downs and I have heard both good and bad about all sydney shops (yes even bintel). i think we are pretty luck here in sdney tho as we have a few good shops to choose from
|
17-01-2006, 01:01 PM
|
 |
4000 post club member
|
|
Join Date: Sep 2004
Location: Melbourne
Posts: 4,900
|
|
|
I have had a couple of bad customer service experiences with Bintel Sydney myself.
Could you believe that when I rang with credit card in hand saying that I wanted to buy an ED80 from them, the lady told me, "im busy, order it off the website."
Last edited by Starkler; 17-01-2006 at 06:48 PM.
|
17-01-2006, 01:23 PM
|
|
Registered User
|
|
Join Date: Mar 2005
Posts: 24
|
|
|
nothing but good service from bintel for me, i bought a 12" dob and whinged the planetary images did seem good, i promptly had another on my doorstep, and i still whinged some more they took that one back too and i orded a 10" lx200, fantastic service all the way, even with my stupid questions as i was learning, so for me, i wouldnt go anywere else.
|
17-01-2006, 02:33 PM
|
|
~Dust bunny breeder~
|
|
Join Date: Nov 2004
Location: The town of campbells
Posts: 12,359
|
|
Quote:
|
Originally Posted by Starkler
I have had a couple of bad customer service experiences with Bintel Sydney myself.
Could you believe that when I rang them with credit card in hand saying that I wanted to buy an ED80, the lady told me, "im busy, order it off the website."
|
lol, just because you are moderator doesnt mean you can double post. 
you just confirmed my post tho. there are not perfect, infalible shops (even Bintel), but all sydney shops are pretty good
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +10. The time is now 02:29 AM.
|
|
! 
