AST magazine

AdrianF (Adrian) · #1 30-01-2009, 09:14 PM

Is anyone else having problems with their subscription to AST?
I was lead to believe that I would get my magazine upto 7 days before it gets to the newstand but the last 3 issues have arrived upto 18 days after it gets into our local newsagent, I havent received the latest issue yet and the mag as been on the shelf for 3 days.
I have sent an email to AST asking if there is a problem but as of now I havent received an answer.

Adrian

rastis95 (Scott) · #2 30-01-2009, 09:19 PM

Hi Adrian,
The only trouble I have had was the latest issue it was 2 or 3 days after it showed up at my local newsagent, never had to wait 18 days though

. Id say there has been a big stuff up at there end or australia post up to its usual tricks. Hope it shows up soon.

Cheers
Scott

ngcles · #3 30-01-2009, 09:43 PM

Hi Adrian,

I'm a Contributing Editor to AS&T and a member of IIS.

I'm sorry to hear you haven't received your Feb/Mar AS&T yet. I get a free but otherwise regular subscription (just like yours) and my copy arrived early in the mail on Wed 28th January 2009 -- so they have definitely gone out.

I have notified Greg of your concerns. I dunno why you didn't get an immediate reply to your email inquiry but Greg was away for a time on a short break until recently which could at least explain the non-contact.

I'm certain if you dash off another email now, you'll get a reply and hopefully a speedy resolution.

If there is any other way I can help over the issue, feel free to PM me and I'll look into it to the extent I can.

Best,

Les D

danielsun · #4 30-01-2009, 10:12 PM

Mine arrived yesterday.

chrisp9au (Chris) · #5 30-01-2009, 10:16 PM

My copy arrived today, some 4 days after it appeared at the newsagents. I agree it's frustrating! but that's life in the bush!

And in my opinion this months edition was certainly worth waiting for, lots of observational articles of immediate value! And the Chief scope looks tempting for incurable tinkerers like me!

Great magazine!
Cheers
Chris

rastis95 (Scott) · #6 30-01-2009, 10:24 PM

i agree on the chief scope, looks like a promising design wonder if it will catch on

AdrianF (Adrian) · #7 30-01-2009, 10:27 PM

I agree the mag is worth waiting for but it is frustrating that I dont get it until late. The Nov/Dec issue is still in its sealed bag because it arrived 18 days late and I ended up buying one, 5 days before mine arrived, from the newsagent so I didnt miss it.

Adrian

Enchilada · #8 30-01-2009, 10:27 PM

A kindly request to moderators...

The issues with arrival of various astronomical magazines continues to be an on going issue throughout IIS threads. While not receiving magazines in the post might concern one or two individuals, the general angst it causes (especially against the publisher reputation) doesn't seem to be that productive nor helpful in solve the overall problem. I.e. AdrianF's issue might also be caused by other problems than AS&T; problems with post office delivery, stolen magazines from letterboxes, the subscribers location in Australia, incorrect address or name, subscription glitches, etc.

May I humbly suggest perhaps that the moderators just close these threads, and instead put in place a general advisement on how they might solve the problem and who and how they can directly contact the magazine publisher in question?

To solve AdrianF case here, I would just go to A&ST at http://www.austskyandtel.com.au/contact_asandt.htm
then contact, under "Subscription Enquiries"
subscriptions@austskyandtel.com.au or directly phone 02 9439 1955
(This is directly stated on the website)

AdrianF. I hope this issue is solved for you.

AdrianF (Adrian) · #9 30-01-2009, 10:31 PM

Been there done that. I didnt mean to open a can of worms it was just a question as to whether others where having problems aswell.

Adrian

JethroB76 (Jeff) · #10 30-01-2009, 10:52 PM

Normally have no problems with AST but I did notice the shops had this issue a few days before me..

astroron (Ron) · #11 30-01-2009, 10:57 PM

Enchilada, I do not agree with, If it is alright to give any company slaps on the back when perceived to have done good service, it should be the same if one perceives that he is getting lousy service get a rassberry.
I am not in favour of one sided reports.
As Adrian as said he has done all the above suggestions and still no reply.

cookie8 (Vincent) · #12 30-01-2009, 11:09 PM

Mine arrived yesterday.

Greg Bryant · #13 30-01-2009, 11:16 PM

Hi all,

The February/March issue of AS&T was delivered by the mailing house to Australia Post here in Sydney on Wednesday of last week (January 21). I am disappointed too that this issue took so long to reach people. Our office raised the issue earlier this week, and I am awaiting an answer.

Adrian, if you could please forward your e-mail to me (greg@austskyandtel.com.au), I'll follow it up with the relevant people.

Regards,
Greg

AdrianF (Adrian) · #14 30-01-2009, 11:55 PM

I am not blaming anyone in particular there are a lot of variables. But I did send a bottle of limited edition wine from Roma to Sydney and it took 3 months to get there. Posted late november it arrived in February last year.

Adrian

andrew2008 · #15 31-01-2009, 08:39 AM

In the same boat here Adrian. Recieved subscription over christmas so this is first issue and was disappointed to see it in stores yesterday but seems should be here early next week if most people just got theres.

Alchemy (Clive) · #16 31-01-2009, 09:45 AM

i just buy mine at the newsagent, pay my couple dollars, walk out with a good read. never get into a flap about missing it, or worrying about the post office losing it or crushing it in my P/O box. Given that i only check the mail once a week it probably wouldnt be any earlier anyway.

i enjoy the AST Mag, the chief scope was interesting to say the least, no more diffraction spikes, i wonder what the color would be like given it goes through 2 bits of glass

les's essay on 3606 was particularly well written, might have a look for it (hope its viewable from here)

lots of other interesting stuff....... cant wait to have a look in the newsagent on the 18th march for my next copy

BerrieK · #17 31-01-2009, 09:49 AM

I also go to the newsagent to pick up a copy. In my own time. Never disappointed.

wavelandscott (Scott) · #18 31-01-2009, 01:09 PM

Mine arrived safely to me at my new house in Connecticut...

I was just going to post about how wonderful it was that it made it here so fast!

Cheers and Clear Dark Skies!

astronut (John) · #19 31-01-2009, 03:01 PM

Mine was late as well..............the first time in 3 years!!!!

Glenhuon (Bill) · #20 31-01-2009, 08:40 PM

Mine turned up yesterday, but whats the problem with it being a bit late

As long as it gets here eventually, its OK by me.
I never even tried to look for it in the newsagents here, far to "Nerdy" for the local populace I'm afraid. Even have trouble finding Astro mags in Wagga. Once it leaves the hands of the publisher its in the dubious hands of Aus Post, sometimes they are good, and sometimes slow as a snail. Thems the breaks guys.

Bill