Note of thanks and affirmation - repair of SBIG ST8300C camera
I am not sure that this is the correct forum for this, but anyway...
I would like to mention the excellent response by SBIG and Australian agent Peter Ward in relation to the service/repair of an ST-8300C that I purchased some months back.
I received the camera in "perfect / pristine condition and was very happy with the purchase" - the price was very reasonable too.
I did however, manage to break it. Or it just broke. A hardware problem. No idea really - stuff happens. I'm sure that SBIG will provide a summary.
Fortunately, the camera was 12 months old with 12 months remaining on the warranty, which is transferable. Still waiting on it to come back, but I am told it will be returned very soon.
The camera was in perfect working order when I received it and I managed to enjoy several nights learning how to use it. I am looking forward to getting it back into use soon.
EDIT: Be careful if connecting to Linux USB. Make sure that the program you are using is stable and well tested - such as KStars.
I'm in the same boat as you. If you go through my posting history, you'll also find me praising Peter's customer service and assistance when I managed to break the filter wheel of my STL-11000M (twice!). Peter fixed it on both occasions free of charge.
I have always said that it actually isn't important whether you have a problem, as these will sometimes occur, but how that problem is dealt with. I have well exceeded customers expectations when a problem occurred. Through doing so, even when it has cost me dearly, I have gained something much more valuable..........trust. And this isn't something that is or should be easily earned
I have always said that it actually isn't important whether you have a problem, as these will sometimes occur, but how that problem is dealt with. I have well exceeded customers expectations when a problem occurred. Through doing so, even when it has cost me dearly, I have gained something much more valuable..........trust. And this isn't something that is or should be easily earned
Hard to beat great customer service. The astro community seems to do well at this.
I'm in the same boat as you. If you go through my posting history, you'll also find me praising Peter's customer service and assistance when I managed to break the filter wheel of my STL-11000M (twice!). Peter fixed it on both occasions free of charge.
Quote:
I have always said that it actually isn't important whether you have a problem, as these will sometimes occur, but how that problem is dealt with. I have well exceeded customers expectations when a problem occurred. Through doing so, even when it has cost me dearly, I have gained something much more valuable..........trust. And this isn't something that is or should be easily earned
Quote:
Hard to beat great customer service. The astro community seems to do well at this.
I am very impressed with the service and not sure how I would have faired otherwise. Trust is everything.
I'm in the same boat as you. If you go through my posting history, you'll also find me praising Peter's customer service and assistance when I managed to break the filter wheel of my STL-11000M (twice!). Peter fixed it on both occasions free of charge.
For those wondering what Chris is on about, he repaired it the second time (for which I'm eternally grateful as I was about to go to Border Stargaze -- never mind the fact that I couldn't use my camera due to the rain!). When I got back, Peter replaced the circuit board for me as a precaution.
Hard to beat great customer service. The astro community seems to do well at this.
