excellent service from Andrews Comms

seeker372011 (Narayan) · #1 22-03-2009, 10:04 PM

Andrews advertises a 5 year warranty on any Skywatcher gear purchased from them and I had reason to avail of this warranty recently

I have had problems with my Eq6 since I bought it-mainly with regard to autoguiding; I tried everything, asked on every forum (including IIS)and got nowhere

finally I took the mount back to Andrews

Lee and Luke were great; they got their techo to look at the mount straight away , kept me informed and and t'he technician opened up a conversation directly with me. Turns out it wasn't the mount but the GPUSB cable. But they fixed it for me anyway. (I had tested the cable but apparently there was something wrong with them crimping that made the mount behave erratically and unpredictably )

anyway the mount is back and yesterday I autoguided for 3 or 4 hours as a test with no problem

so I am indeed very pleased with the service.. and happy to finally have a usable mount

Narayan

Miaplacidus (Brian) · #2 22-03-2009, 10:27 PM

Good to hear you're up and running again, Narayan. It is always nice to hear about good service from a local supplier. We shall expect to see some impressive pics soon, hey?

AlexN · #3 22-03-2009, 10:42 PM

Luke and Lee are fantastic, Their service to me has always been top notch!

I'm very happy to hear you're issues have been sorted out, and look forward to pics!

Alex.

Jen · #4 22-03-2009, 10:52 PM

hey its nice to hear a comment of great service
its always the bad service that gets mentioned a lot more
nice words thanks Narayan

BerrieK · #5 22-03-2009, 10:53 PM

Great to hear you have had a good outcome and back in buisness.

I am always grateful for the good advice and very prompt service / delivery from the crew at Andrews. I would recommend them to anyone.

Chippy (Nick) · #6 23-03-2009, 02:04 AM

I have always received good service from them as well. Glad to hear it worked out for you! I feel pretty luck to live near Andrews and Bintel who both provide great service IMO.

DENMONKEY (Brett) · #7 23-03-2009, 07:13 PM

I've picked up a few things from them and they are always helpful and friendly over the phone.

Not to mention all 3 times I have placed an order it has been on my doorstep the very next day.

Nothing like ordering a new toy and having it in your hands ASAP

Stuart78 (Stuart) · #8 24-03-2009, 09:38 PM

I have rang bintel once and emailed twice and gone into the store to get a replacement bearing for my 10"dob i bought from them last nov they told me each time i contacted them that the new order of parts is next week and they would contact me, last time i asked was in january i have given up, good to see andrews came through with the goods m8..

Stu>>

Bassnut (Fred) · #9 24-03-2009, 10:02 PM

I bet theres a good reason Stuart, be sure to keep us posted on how it goes good or bad, now that youve posted your problem, to be fair.

Screwdriverone (Chris) · #10 24-03-2009, 10:17 PM

Top notch service, top notch experience and very sensible and logical approach to customer service. Sometimes I spend hours chatting to Lee about all manner of things as we compare notes as to tragedies and triumphs of service and value. Bought the Flex Dob from there recently and even though I rocked up 1 hour too early to pick it up, it wasnt a problem for Lee to make a special trip to get it for me and I felt like a VALUED customer throughout the time I was there.

If I had to rate my experience with Andrews Comms, out of 5 stars, I would have to say 6. Plain and simple.

Cheers

Chris

P.s. Forgot to mention, the price just cannot be beaten. But you all probably know that already.

jjjnettie (Jeanette) · #11 24-03-2009, 10:25 PM

I've always had excellent service from Andrews too.

JethroB76 (Jeff) · #12 24-03-2009, 11:44 PM

Quote:

Originally Posted by Stuart78

I have rang bintel once and emailed twice and gone into the store to get a replacement bearing for my 10"dob i bought from them last nov they told me each time i contacted them that the new order of parts is next week and they would contact me, last time i asked was in january i have given up, good to see andrews came through with the goods m8..

They appear to have had fairly major delays in getting shipments of GSO branded spare parts over the last few months; I recently received a piece I ordered late last year which they had expected in a shipment that was delayed for some time..

Chillie (Henry) · #13 25-03-2009, 01:50 AM

It's good to hear about the good service from Andrew's Communications as I'm leaning towards them to purchase my telescope.

What are they like on postage/freight charges? I am looking at buying a 12" Dob.

toryglen-boy (Duncan) · #14 25-03-2009, 09:43 AM

Quote:

Originally Posted by Screwdriverone

P.s. Forgot to mention, the price just cannot be beaten. But you all probably know that already.

I got the same scope as you from a shop in Perth, that was $350 cheaper. And the last time i ordered anything from them, they put the wrong postcode on it, and next day delivery turned into next week delivery.

but i am sure thats an isolated incident, in general i find them very helpful and chatty.

lacad01 (Adam) · #15 25-03-2009, 10:13 AM

Quote:

Originally Posted by Chillie

It's good to hear about the good service from Andrew's Communications as I'm leaning towards them to purchase my telescope.

What are they like on postage/freight charges? I am looking at buying a 12" Dob.

I've only purchased once from them, ED80 refractor with aluminium case, was delivered 2 days after ordering.
Freight charge was fair, no complaints really, so far so good

mercedes_sl1970 · #16 25-03-2009, 11:06 PM

Always had excellent service from Andrews - quick postage too. Visited the store once and similarly made to feel like a "valued customer".

Andrew

Chillie (Henry) · #17 26-03-2009, 04:39 AM

Quote:

Originally Posted by lacad01

I've only purchased once from them, ED80 refractor with aluminium case, was delivered 2 days after ordering.
Freight charge was fair, no complaints really, so far so good

Thanks for that info Adam. I just have to hope that the bank approves my credit card limit increase.

GrahamL · #18 26-03-2009, 09:40 PM

No problems buying a scope from them some years back .. and I would again .. small gso bits ? .. I'd confirm they are in stock(more than twice ) before sending cash and enquire should the wrong part arrive eventually who pays the return freight .