I don't have a problem with the description.
You be naive to think all new goods are flawless. They are not.
But how do you describe an item that still looks the same as it did when you
took it out of the box?
i.e. no wear and tear, nothing that was not there in the first place.
"as new" works for me.
Of course a "new" item might have warranties (Australian consumer laws are exceptional here) .
If you are not happy with it, you might be able to obtain a repair/replacement/refund. It's still "new"....but a dud.
There's the rub. New and quality are completely different concepts