Bl**dy Telstra

[AdrianF (Adrian)]

Today is day 6 of our Internet blackout. Except for phone we, that is 90% of Moura, have had no Internet since Thursday.

Adrian

[acropolite (Phil)]

Don't get me started on Telstra..... OK, you already have .

As a telephony tech I have to deal with this dysfuntional organisation daily. The most frustrating thing is that I usually have a better understanding of the faults I am reporting and how to fix them than the Telstra operatives I have to deal with, depite the fact that I left the organisation in 1991 when service and service costs were in line with customers expectations.
I've lost track of the times I've had to prove to them the nature of their fault, Telstra's first line of defence is always denial and where they do take action the result is often our company making a trip to customers premises to try and reverse engineer network configs where Telstra have envouraged an inexperienced office secretary to dismantle the whole network, eftpos, fax etc and wipe the router config.

I won't even mention the overseas call centres.....

[AdrianF (Adrian)]

Telstra denied that there was an outage to start with but after 30-40 people called to ask why no network they had to admit a problem with our local exchange
So far we have had it will be fixed shortly to we have no idea when it will be fixed. Latest 3 hours ago was it will be fixed by 7, it's now 8:45 and there is no one at the exchange. The exchange is 100 meters away and can see all lights out and no vehicles to be seen.

Adrian

[UniPol]

I've never had any issues with Telstra, I suppose it is has a lot to do where you live.

[AdrianF (Adrian)]

I agree its a lot to do with where I live and like I said to Telstra if the outage was in Brisbane or Sydney then the outage would have been fixed in the blink of a eye Telstra did not deny that statement

Adrian

[gary]

Originally Posted by AdrianF

I agree its a lot to do with where I live and like I said to Telstra if the outage was in Brisbane or Sydney then the outage would have been fixed in the blink of a eye Telstra did not deny that statement

Adrian

Hi Adrian,

It will be cold comfort to let you know that we are based in Sydney and that in recent
years we have been without Telstra service including telephone and broadband
connections for periods lasting up to a month at a time.

The problem here is with the copper lines buried in the street. They are well
beyond their use-by date. At times when the line is "repaired" it will
simply fail elsewhere the following day. To compound the problem a subsequent
failure is treated as a new fault and you are at the back of the queue again
having to wait days for it to be "repaired" again.

Back in 2003, Telstra's manager of regulatory strategy, Tony Warren, testified at a Senate
inquiry that the copper lines were aging and were "five minutes to midnight".
Telstra acknowledged ten years ago that the copper network would need to
be replaced within 15 years.
See -
http://www.theage.chttp://www.theage...674351979.html

Our experience with its lack of reliability is consistent with that testimony.

As an Australian manufacturer and exporter we view the replacement of the
copper network with FTTH infrastructure as the single most important thing
that could assist us.

Good luck with your connection.

Best Regards

Gary Kopff
Managing Director
Wildcard Innovations Pty. Ltd.
20 Kilmory Place, Mount Kuring-Gai
NSW. 2080. Australia
Phone +61-2-9457-9049
Fax +61-2-9457-9593
sales@wildcard-innovations.com.au
http://www.wildcard-innovations.com.au

[AdrianF (Adrian)]

Thanks for the replies. Having lost Internet connection is bad enough but when the net goes down during a large money transfer to our builder is another thing, fortunately the bank found our money and sorted it out.


Adrian

[wasyoungonce (Brendan)]

Originally Posted by gary

......As an Australian manufacturer and exporter we view the replacement of thecopper network with FTTH infrastructure as the single most important thing that could assist us.

Totally agree.... Telstra & Murdoch are major Foxtel shareholders, FTTH will allow competing infrastructure and possibly new business to take place......which is why the Murdoch is actively campaigning against the government particularly wrt NBN and Telstra halted RIM tophat rollout. They want to keep their nice juicy monopoly while we fiddle on pair-gain and will never get better than ADSL1.

[gary]

Originally Posted by wasyoungonce

Totally agree.... Telstra & Murdoch are major Foxtel shareholders, FTTH will allow competing infrastructure and possibly new business to take place......which is why the Murdoch is actively campaigning against the government particularly wrt NBN and Telstra halted RIM tophat rollout. They want to keep their nice juicy monopoly while we fiddle on pair-gain and will never get better than ADSL1.

Hi Brendan,

This article in today's Sydney Morning Herald may interest you -
http://www.smh.com.au/it-pro/governm...903-hv1m1.html

Originally Posted by Lucy Battersby, Sydney Morning Herald

Australia's largest cities may receive no broadband upgrade until 2017 under the Coalition's current NBN policy, because households already have access to cable networks installed in the 1990s.

Cabled suburbs have a "pretty good service now", according to the opposition's communications spokesman, Malcolm Turnbull, and would be a lower priority than suburbs without any cable access.

The cables were installed to carry pay TV services but have since also provided broadband connections.

Hybrid fibre-coaxial [HFC] cable networks installed by Telstra to deliver Foxtel, Optus and some smaller operators cover most of Melbourne, Sydney and Brisbane, parts of inner Darwin, Perth, Adelaide and the Gold Coast, and regional towns of Geelong, Mildura and Ballarat in Victoria.

...

With cable networks already capable of delivering broadband speeds in the Coalition's target of 50 megabits per second [Mbps], it is unknown if these suburbs would ever receive an upgrade under a Coalition government.

...

Both Optus and Telstra have signed commercial agreements with NBN Co to decommission their cable for a fee, but Telstra's deal allows it to keep the cable active for Foxtel transmission. These contracts must be renegotiated if a Coalition government wants to keep the networks alive.

"The fact that both operators are keen to close down their networks indicates that they most certainly don't see these networks as ideal infrastructure for the future," telecommunications analyst Paul Budde said.

Upgrading the cable and changing regulations so all carriers could sell services would "require long [financial] negotiations and lengthy regulatory processes", he added.

"If it was all that easy that would have been done 10 years ago."

Best Regards

Gary Kopff
Managing Director
Wildcard Innovations Pty. Ltd.
20 Kilmory Place, Mount Kuring-Gai
NSW. 2080. Australia
Phone +61-2-9457-9049
Fax +61-2-9457-9593
sales@wildcard-innovations.com.au
http://www.wildcard-innovations.com.au

[wasyoungonce (Brendan)]

Yeah...no foxtel cable for me despite it running less than 100m away...so we get foxtel by satellite...FWIW.

Turnbull admitted the max upload speed of his network (FTTN) to be no more than 6mbps....pffft I'll never get that on ADSL1 RIM/pair gain....which is pretty much the infrastructure FTTN is. So they now plan HFC roll out to the node in selected areas....like taking a ferrarri ride for 100klms at 200klms hr then hoping into a VW beetel for the last 10 klms.

Meanwhile the copper network is degrading and needs a major injection. Funny thing about RIMS...all optical fibre back to the exchange and fibre there on ...but last 200m to me by pair gain..so why now extend this fibre to the home? And to rub salt into the wound I started the campaign in out estate to get our RIM upgraded to ADSL back in 2003/4 otherwise I'd still be on dialup!

To coin a line..."no soup for you"!

[icytailmark (Mark)]

vote for kevin if you dont like the copper network

[AdrianF (Adrian)]

Well Telstra finished their 7 day coffee break and fixed whatever it was that was the problem.
Telstra have sent me a message that they want to talk to me as I had been very vocal concerning the outage.

Adrian

[GrahamL]

Wonder what will become of regional areas when guys like you Phil decide to give it away , I bumped an old friend yesterday who was redundafied by telstra a decade back, more money and better hours was the only difference he mentioned now he contracts for them.

I stupidly got roped into listening to someone from one of there call centres once trying to report a fault , that my problem was a hardware one my end ,so spent money trying to fix it, when I finaly got to speak to someone local , they rang back in five minutes and said yes theres a fault logged at the end of your street 3 weeks back we'll fix it next week.

[dpastern (Dave Pastern)]

Originally Posted by acropolite

Don't get me started on Telstra..... OK, you already have .

As a telephony tech I have to deal with this dysfuntional organisation daily. The most frustrating thing is that I usually have a better understanding of the faults I am reporting and how to fix them than the Telstra operatives I have to deal with, depite the fact that I left the organisation in 1991 when service and service costs were in line with customers expectations.
I've lost track of the times I've had to prove to them the nature of their fault, Telstra's first line of defence is always denial and where they do take action the result is often our company making a trip to customers premises to try and reverse engineer network configs where Telstra have envouraged an inexperienced office secretary to dismantle the whole network, eftpos, fax etc and wipe the router config.

I won't even mention the overseas call centres.....

hahaha yes, that's cos Telstra's level 1 (and level 2) techs aren't really techs. I wonder how Telstra still gets tax cuts when it outsources nearly all of its staff to overseas?

I've worked as an ISP tech for the past near 7 years and Telstra's network is crap.

Originally Posted by AdrianF

Telstra denied that there was an outage to start with but after 30-40 people called to ask why no network they had to admit a problem with our local exchange
So far we have had it will be fixed shortly to we have no idea when it will be fixed. Latest 3 hours ago was it will be fixed by 7, it's now 8:45 and there is no one at the exchange. The exchange is 100 meters away and can see all lights out and no vehicles to be seen.

Adrian

Telstra won't typically log an outage fault until they get 50+ normal faults. That's the way the *******s operate.

Don't even get me started on CAN faults...

If you want a decent future for the Internet, don't vote for the LNP. We want to move forward into the 21st and 22nd centuries, not be stuck in the 20th century...

Dave