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*update*
As expected FirstLightOptics in the UK are very responsive snd helpful but ultimately help can only come from StarAid who are completely ignoring any support cases raised. In fact they’re probably not ignoring so much as not even looking. The support process is purely to make them look like a real company. FLO have offered to try to contact them on my behalf but even their requests are going unanswered.
MY advice is do NOT buy the StarAid, if only because the company is totally unreliable and they do not take ownership of problems with their expensive product. Even if it starts working once I use a shorter focal length guidescope it won’t change the fact that StarAid are a disgraceful company that will not last long without mending their ways.
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