Hi Leon,
I run ATI 2019 but did not update it to the latest coz 2019 works for me.
Your problems with the new version can be posted on their forum.
Here...>
https://forum.acronis.com/forum/acro...-connect-forum
They are usually fairly prompt at replying & are mucho knowledgeable.
Should be able to assist you...no probs.
I've found that ACRONIS can be a tad "buggy" at times.
If you get your version working O.K......maybe don't update it?