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Take the scope back to bintel so they can have a look. They are very helpfull and will sort out any manufacturing problems with the scope. Most frustration usually stems down to inexperienced users with collimation ect. See if you can go and join a local astronomy club. They have very experienced members who can help you with your scope for free. The 12 dob collimated correctly and used in reasonably dark skys will show you a wealth of objects. Try looking for the eta nebula,Tuc 47, omega centaurus around the southern sky. These objects through a well collimated 12 inch are stupendus including the orion. Dust ect will always be there on the mirrors ect, but any other damage should be addresed before you keep dragging it out.
Regards Matt.
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