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Old 04-10-2012, 11:48 AM
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Merlin66 (Ken)
Spectroscopy Wizard

Merlin66 is offline
 
Join Date: Oct 2005
Location: St Leonards, Vic
Posts: 8,335
Like the others....
Mark the package as suggested, keep a photo and serial (if available) and ALL postage documentation.
I had to return some bits to the US ( when I was in the UK) and ended up having to pay import duties and VAT and handling before they would release the goods (after repair). I then had to complete FORM # blah, blah, blah with all my documentation to get a refund (only duty and Vat!), took about three months.
Hopefully Oz customs are better.
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