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This happened to me too when I first tried to connect my PMX. I can't remember exactly what I did though! Something in device manager I recall....Did you install the MKS5000 driver?
I remember having to installing the MKS5000 driver first, then in The SkyX, where you configure/choose your mount, there will be a drop down menu, which lists available COM ports. Choose the one which says "MKS5000" Then you should be able to connect.
Erik
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