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Hi Ken,
The focus ring itself moves from side-to-side when it is loosened enough for the crosshairs to be in focus.
I just spoke with Luke at Andrews (as I needed to order a pillar extension tube for the mount) and asked him about the eyepiece. He had the same issue with eyepieces that he had in stock, so it's a problem with the design of that eyepiece itself.
We decided that I would superglue the focus ring onto the eyepiece once I've got it in focus (which I have just done). Hopefully that fixes it. Will post here once it sets and advise how it went.
Cheers,
Dave
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