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I ordered my 12" Dobber Deluxe from an Australian Dealer (you know where from) on monday morning. The owner said the shipment has just arrived at his warehouse from Taiwan half an hour before I rang.
He emailed that night and informed me that he had to go to the warehouse and unload the container and find my scope and other orders on his own as he had a staff member off sick that day. (Those 12" scope boxes are heavy) so he was emailing me to inform me that he could not get it ready for the courier on time that day.
I appreciated that.
Then he emailed again in the morning (Tuesday) and said my scope and accessories plus other items I ordered where in the shop, packed up, addressed and ready to go.
I appreciated that.
Then he emailed me that night and told me the courier service didn't even turn up that day when they were booked to do so for all that shop's deliveries. (niether of us were impressed). At least he emailed me and told me.
I appreciated that.
The next night he emailed and said it's on it's way.
I appreciated that.
Friday Morning it arrived.
It sounds a long time: ordered Monday, arrived Friday. But I was informed throughout the whole process. Yes, it felt like a month but he had the decency to keep me up to date with legitimate reasons.
I emailed him friday and thanked him.
He appreciated that.
I will order from him again purely because he gave a damn.
Last edited by ballaratdragons; 23-02-2005 at 10:15 PM.
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