Quote:
Originally Posted by marc4darkskies
C'mon mate, no support?! That's not fair. I remember that thread - it was you who gave up, not SB and now you're bagging them? You had 2 Bisque brothers respond - starting the day after you posted (ie pretty much instantly). At no point in that thread (that I was following - because I wanted to help too) do I recall them saying "pay up". You probably need to move on ... or buy TheSkyX  
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Marcus,
i had sent of several requests for help, yes they replied in the first instance but after that they didn't, especially after i had followed what they had said to do to the letter, if you remember i rebuilt the software on that PC 3 times. I then got a reminder email stating that i had to pay the upkeep for the Automadome - at which point i was very very frustrated and angry as the level of support and the quality of the software seemed on very different levels. There were no more replies, you can only kick a dead horse so many times. Someone else had the exact same question as me on their website, to which i replied - still no response. I did thank you at the time for your help, your advice seemed a lot better than theirs. I think getting theskyX and the maintenance would be another mistake, especially after a $900 investment in software that is non functional. yes i am bitter and twisted on this one
and yes i will bag them, I have that right, especially after they didn't fix the problem or respond further and for the record i gave up after 12 months of trying to get the thing to work and no further support apart from the first responses - i was just wiped. if it all had worked as it was supposed to then you would probably find a different answer.
but the eq8 is for the field, only need it to point and track and find the objects