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The item was paid for via a credit card using there online shop,
Two people have mentioned a certain shop ( and its not Lee) that was the retailer. My main gripe is with the attitude of the retailers,I did ring them and asked what the delay was, there answer, "thats how we do things here". These people want my custom and I get an answer like that, think of it this way what I buy from them helps pay there wages
without us the customers, they will close there doors very quickly.
Silvie I expect 2 days from Sydney to Brisbane, tomorrow is the 4th day and the item should arrive then,what if it doesn't would I be too harsh then? my concern is that an order was ignored for 24hrs, If you went to your local supermarket and was left standing around and ignored by the staff would you be happy? No you would go elsewhere.
I recently ordered a large item from the US I got a tracking number and 4 hours later could see that the item had left the warehouse and was on it's way to the airport.
total time from pickup from there warehouse to delivery at my door was 7 days Two of these days where public holidays here,the order was placed late afternoon there time. now thats service.
Silvie it's not the first time I have had late shipments from Aussie retailers, it's now about the 3rd.
I can understand problems with shipping I was in the transport industry for over 15 yrs ,problems happen this is a fact of life, but a dealer who doesn't care thats different.
that dealer doesn't deserve my money.
I sold my last business about 5 yrs ago, last month I got two calls from previous customers asking if I was still in business, I gave good service and looked after my customers and they remember that.
Maybe I'm being old fashioned but to me someone who choose's to give me there money deserve's my utmost attention.
I was expecting another item this week from NZ, the person shipping
the item was delayed and missed the post, He sent an apoligetic email telling me exactly what had happened, I'm happy, he kept me informed this is the way it should be.
If they had sent an email informing me of some sort of delay that would be different,they didn't and thats the last $$$$ they will ever get from me.
I could have ordered this item from the US and got it here in 5 days and saved money in the process , this time I thought no I will do the right thing and support the local bloke, never again.
David
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