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Try first at going through a star alignment first...
Example set the time location do alignment the program wants to know where the scope is I tried the align button in the program that didn't work so I went through the alignment and that worked with out doing the alignment I could only use the arrow bottons and the goto would not work also make sure you have the correct scope selected as well and the wifi unit plugs into the bottom of the hand controller as they are wifi RS232 like the ones we make and half the price of these units.
Let us know how you go.
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