Quote:
Originally Posted by BlackWidow
Does anyone know who deals with Starlight Products in Australia. I am wanting to purchase the feathertouch micro focuser to suit my LX200 GPS. I have been trying to deal with them in the USA Via thier website, but its been a very slow process. Slow email response with back and forth emails just to get a shipping price. Been a week now and still have not been able to place an order. Have read that they make great products, but how do these Companies survive with such poor Customer support. I hate to think what might happen if I have a problem.
If I can deal with a local dealer, I think that might be a better option. Any assistance would be great. 
Mardy |
I recently bought a focuser for my ED80 from the USA and had no problems or delays.
I emailed an enquiry about what adapter I needed for the Orion
and got a response in less than 24hrs with the answer.
Placed my order and a couple of weeks later it arrived.
I dealt with a guy named Wayne Schroeder, email him.
wayne@starlightinstruments.com