|
Hi Frolinmod
I initiated this thread and an identically titled one on the SB forum. I entirely agree with your comments. Patience and courtesy are the catalysts for goodwill.
However goodwill is a two way street.
When I first posted my issue with SB the response from Daniel was prompt and to the point, please provide data. This I did.
Daniel's next post, left is left and right is right, was unrelated to the data nor progressing towards a solution. It is also grossly incorrect. Left and right have no relationship to hemispheres or celestial coordinates. Without providing more illustrative examples, the working solution to the issue provided on this forum is evidence of this.
My subsequent reply to Daniel was both formal and polite. I intend to maintain this standard of communication. Another individual, Alph, if I bother to respond to him, will not be treated so. I consider him to be a snide and ignorant individual.
I acknowledge the Bisques run a small company with a large client base and endeavour to do as best they can. However a request for patience rather than an off handed and wrong statement in response to a call for assistance, would have been a better step towards maintaining goodwill. Especially when one has invested 12K in their products. When you are responsible for your products, the onus is on you to maintain the relationship.
The tone of my communication with SB directly will not change nor diminish. Nevertheless, I have, and will maintain the right to insist on appropriate communications addressing my issue as opposed to dismissive and incorrect statements.
Cheers
Mark
|