Quote:
Originally Posted by bkm2304
If anyone knows a courier that actually handles Fragile goods appropriately, I will pass it on to Andrews for their information.
Richard
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Certainly not Star Track Express. They delivered the EQ head of my mount quickly and in one go. The tripod box, contained tripod, cables and counterweights got misdirected and went back and forth between two other cities 4 times. By the time it was finally delivered 2-3 weeks later, you can see the state it arrived in from the attached photo's. Both ends were concertina-like and there was a rupture right through about 200mm from one end taped up with StarTrack tape. The dunderheads at the wrong receiving depot, kept sending it back to the first city so that that originating city's depot could send it to the correct city instead of redirecting it to Canberra. It didn't occur to them to just send it to Canberra. I finally had to call the depot, speak to someone and ask them to send it straight to Canberra.
I'm not even going to name the vendors. Even though the damage was minor and cosmetic, both the vendors and the distributors went out of their way to replace both of the cosmetically damaged counterweights even though I was willing to accept them. I have no complaints about the retailer or distributor and the mount otherwise works perfectly well.
Joe