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Fairs fair. I think you're close to needing to sending it back to them at their expense and they can do THEIR job and fiddle with it.
At what stage you have reached that point is up to you.
There was another poster here who had trouble and it was eventually detected and repaired ( a loose cable to the motor).
I would make a personal deadline for it to be sorted before it gets shipped back at their expense for in factory repairs/replacement. A certain amount of tolerance I think is workable in this pursuit as they are all small companies and boutique manufacturers. But it still was an expensive purchase and you are spending all your unpaid time debugging their faulty workmanship instead of imaging.
I think SB have had some terrible QC troubles with this mount. Lucky is the person who got one that worked straight out of the box. I am sure there must have been some.
I had some difficulty with mine but luckily minor compared to this. Once sorted though it is a spectacular performer and that is the carrot here.
Greg.
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