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I asked SB if this was okay or would this comprise guiding or introduce the backlash, but of course, no one bothered to reply. It would have taken them 2 minutes
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I don't see how anyone off the street could possibly know for certain. I don't know what Sarah's qualifications and experience are. Expecting her to solve the problem (in a timely manner) on her own may be realistically asking too much too soon. Steve Bisque should take charge of the matter and own it. Have you tried emailing Steve?