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I've found UPS to be very, very good for both USA->AUS packages and domestic USA packages.
However, sometimes their delivery would be inexplicably delayed - e.g. 3 days sitting on the ground in Sydney *after* clearing customs.
I've recently learned that the UPS Worldwide Saver and UPS Worldwide Expedited services that OptCorp/B&H typically use are "guaranteed delivery". That is, UPS guarantee to deliver the package by the quoted day, otherwise you get your money back.
You can use the "Calculate Time & Cost" feature on the UPS website to generate a retrospective quote. If the package was delivered after the *original* guaranteed date, and you can show that it wasn't due to customs delays / no one at the door / etc (evident in your package's tracking history), then you can ask the retailer (B&H) to petition UPS for a shipping refund.
I've done this successfully with OptCorp and have had the full shipping cost (less the GST I paid on shipping) credited to my account.
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