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If Aus Post declares they hav delivered, there is VERY little chance they will start an investigation, but you CAN try. I believe if Aus Post says it was SIGNED for at the destination as delivered, then it is a different story, AND I believe the CORRECT recipient can start the search.
Aus Post is FINE in my opinion. I currently have a significant issue with e-Go. I paid for a guy to send a headlight economy rate from Tasmania to here. e-Go said 10-11 days. Cost $20 to send it, which was wel under Aus Post, and could live with the small wait for that. Checked on it at 10 days, and it said it was "Scanned at Depot". So, I head down to my local handling agent thinking it was there. Nope, it had JUST been scanned onto the system in LAUNCESTON!!! 10 days to get scanned onto a system when the sender is 3 KM away from the freaking Depot. WTH???? And now eGo claim it is usual, and may take another 3 weeks to arrive here! I have lodged a complaint for refund of monies, since they plainly said delivery will be in 10 to 11 days to the DESTINATION.
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