[RobinClayton]

I have seen something similar when another member got a new Skywatcher. The scope comes with a 2" eyepiece holder and a 1.25" eyepiece holder. The member had put them both into the focuser - because the 1.25" eyepiece holder fits into the 2" eyepiece holder and it all looks like it belongs together, but it the focuser can not travel far enough to bring anything into focus.

Check your eyepiece holder - can one piece be taken out, so the eyepiece is still held properly in place, but the eyepiece is now closer to the main tube - then the focuser should be able to bring your stars into focus.

If you can take the scope to any star party or club members night, they should be able to sort it out very quickly - otherwise you have to try yourself and see what can be done. You should be able to focus on any distant object - buildings or trees or whatever is furthest away from you. Just be careful with the Sun not getting into the scope.