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Hi Micheal
Generally the eyepiece sits all the way in and clamped gently by the EP lock screw to just finger tight, but no more. Is the focus tube moving in and out when you rotate the focus knob? If not, then you probably have the focus lock screw tightened. There are generally 2 lock screws on most focus mounts.
As Allan mentioned, start with your lowest magnification eyepiece - the 25mm one.
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