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Old 31-03-2013, 02:58 PM
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allan gould
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allan gould is offline
 
Join Date: May 2005
Location: Brisbane
Posts: 4,485
Robin
As said you have fullfilled your end and no responsibility lies with you except the bad feeling. The intended recipient now should take this up with AustPost and if nothing happens go to the Ombudsman and raise an official complaint.
This usually gets AustPost off its fat @rse to find out whats happened and makes then cough up for the insurance or what ever.
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