Quote:
Originally Posted by bert
I spoke to Steve bisque recently at the aic in Santa Clara. He mentioned that they have had issues with the pmx belt pulleys being out of round (a externally sourced component that slipped through qc). So check that. And Chris if you didn't know, that's why they replaced the worm blocks in your mount. It wasn't the worm as such that caused the issue.
I suggested that sb have some issues with PR here is aus as well. That did not sit well with him.
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I'm not sure about PR issues, it's just the way you get treated sometimes. We are a long way away, in general the conversations are 12 hours from question to answer, so what you don't want is a (seemingly) glib reply about checking the latest download for TSX, it's the equivalent of the TV series The IT Crowd "turn it off and turn it back on again".
Maybe it's different in the States, but I would have thought that most of the Aussies that own a Paramount are serious users and know a thing or two about the mount hardware and software, I wouldn't class myself as an expert, but I'm not a newbie either*. So when you get a reply about checking the software and firmware (which is fair enough as a start) and nothing else, they have essentially wasted 24 hours of diagnostic time.
In my case, they could have listed a series of things to check/adjust, by the time I got to the belts and black stuff we may have figured out the problem. This is what I find annoying, but they aren't Robinson Crusoe with this.
Cheers
Stuart
* For instance, whilst this has been going on I have learnt that guiding near the pole is difficult, something I first thought was a mount problem. SB could easily have pointed me in the right direction, I had to find this out for myself.