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I am with TPG, have been for years. My internet gets cut off every 5-6 months (crappy telstra exchange and copper lines). TPG always answers my calls straight away and calls me right back if my phone hangs up. My modem diagnostics lets me know when the DSL is down so I have a well practiced spiel in reply to theirs..... yes I have unplugged everything, no I dont have a fax machine, yes I have tried another modem....There is no DSL signal on my modem, please get Telsta onto it. ps They all sound like they are in an Indian call center, but I cant fault the service.
Rick
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