Thread: Internet Woes
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Old 04-02-2013, 11:11 AM
gary
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gary is offline
 
Join Date: Apr 2005
Location: Mt. Kuring-Gai
Posts: 5,998
Hi Barry,

It is extrememly unlikely to be a capacity issue but more likely a hardware
fault.

1. The ADSL modem will have its own built-in web server showing status.
When it drops out, what is it telling you? Is it reconnecting again and again or
does it say the link is up?

2. How is your hearing these days? Pick uo the handset the ADSL modem
shares and have a good listen to the line. When you go off hook do you
get dial tone quickly or is it sometimes not there? Is there serious crackling
on the line? Particularly after the heavy rain this past week you might
have a line fault.

I was just looking at last year's calendar for the month of February and
I noted how one of of our phone lines was out for most of the month
with "Called Telstra" and then days later "Telstra technician arrives",
occuring periodicaly every few days.

3. Have you tried replacing the ADSL modem?

We have used several brands and models of ADSL modem over the years.
A Netgear model we used suffered drop-outs through over-heating
which I correlated after some experimentation to poor hardware design.
They had inadequate ventillation and really should have had built-in fans.
The first was returned under warranty but the second had an indentical
fault. I wrote Netgear and recommended they recall them.

In more recent years we have been using a Billion modem which is the
best we have owned (touch wood) out of the various makes and models
we have owned.

3. If it is a hardware issue at the exchange, it is likely fixed by them moving
your connection to another port. Call your provider.
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