To follow-up on my previous post, I attempted to lodge a Paypal Dispute today and it said "Your seller is currently unable to respond to this dispute".
After a bit of research this apparently means that the retailer has either withdrawn from Paypal, or they have current disputes/claims in progress.
However, it gave the option of skipping a Dispute request and jumping straight to making a Claim - which was fantastic.
Quote:
Originally Posted by gaf.flash
What about official complaint. Who and how?
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You could try the ACCC. However the only time I made a complaint (about a brick-and-mortar retailer telling me I have to give my full name and contact details or else my manufacturer's warranty is void), they were a bit rude and not particularly helpful. The gist of it is that they just file away your complaint and if enough build up, then they investigate. They just won't do anything about a couple of complaints.