Just had Telstra fix our phone connection ..... again. I have to admit to putting off making contact with Telstra. I find dealing with the staff at the Phillipines call centre very tedious.
The Tech who has fixed the problem multiple times in the past calls the junction a Bat Box. Apparently Bats rest at this junction and their corrosive droppings eventually cause faults.
So we know where the problem lies, but the call centre staff have to follow the bouncing ball and will not accept that we may have some information that will be useful.
The tech fixed it this morning and did not bother visiting our house first. He went straight to the box and sorted it before dropping in to make sure that the connection was fixed.
The phone line is now clear and the internet connection is stable again. Telstra's Techs go about their work and do it well but Telstra lets itself down badly with their overseas call centre.