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Hi David,
Just read through this, noone has suggested the curly cord between the mount and the handset yet.....
If the mount doesnt power up without the handset, therefore, if the handset is not "connected" properly to the mount via the RJ45 cable, then it wont power up then either.
I cant remember if my HEQ5pro has an RJ45 on each end, if yours does, then try a standard computer CAT5 patch lead and see if this works.
I have seen a few threads here talking about the pins on the mount or the handset being pushed down and therefore not connecting securely to the handset cable.
See if this helps, maybe jiggle the handset cable in the mount while the power is on?
Good luck,
Chris
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