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Been with Westnet for 6 years now. NOT A SINGLE ISSUE, and always get an Australian on the phone.
Was on Optus when we initially moved to Perth. After ludicrous delays (7 days to activate the ADSL!), problems etc, I decided enough was enough, and decided to cancel them. First time, TRYING to cancel, I actually fell asleep on the phone waiting (and they hung up!), second time they took about 1 hr 45 minutes to cancel it, offer me all sorts of incentives etc. Rang Westnet. All set up, and working 3 hours later.
I have little positive at all to say about the Philippines, full stop. Only call centre I have the misfortune to ring that uses Filipinos is Virgin Mobile. Took me an HOUR to get them to understand that I already had a sim card, but they had sent me another, and wanted me to activate it. Told them no, I am using my old sim. They told me they would charge me 1 month for the new sim, then cancel it. I told them I want to speak to their management NOW, and slipped in the words OMBUDSMAN. Well, I proceeded to tell management in my best Tagalog (another useless language I know a fair bit of), and whaddya know, they cancelled the new sim card gratis...
Virgin also charged me $625 once for excess SMS's - in ONE MONTH. Their first response was to halve the amount. I told them to send me a complete list of every number I messaged. They did (something like 18 pages long!), showing that the same message had been sent every 3 minutes for 2 weeks to the same number! The phone was not at fault, so they finally waived the ENTIRE month's bill.
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