Mixed experience
We have had a few problems at home, which seem to arise Friday and therefore wont fix till monday which is really frustrating.
On the plus, my elderly Mum in another state had a phone where the static was getting really bad. The Telstra tech did a quick thorough job - after fixing line (coastal corrosion) checked pc and modem worked, replaced old phone in workshop and checked medi-alert. Rang the med-alert people ss the had bodgied the wiring and then rang me to give me his mobile in case the medi-alert people wanted argue who was responsible.
Would have given him a slab of crownies if i could.
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